Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

May 2, 2023

Great app, simple installation and easy to use functionality. Support is also excellent. Definitely recommend!

Dream Dog Deals
Portugal
6 days using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your kind review and for the recommendationh! And we're also very happy to read that our Customer Support Team has been helpful. :) We'll do our best to keep improving Tidio!

November 6, 2023

super, service client très réactif !

Glow and Slay
France
About 21 hours using the app
TIDIO LLC replied November 7, 2023

Hi there! Thank you very much for your kind words! We're doing our best to offer the bost possible support :)

June 20, 2023

Intervention rapide et efficace. J'apprécie ce live tchat. L'application à l'ai chouette même avec le plan gratuit.

ChooGo
France
4 months using the app
August 4, 2023

Tout ce passe bien pour l'instant, le service client répond présent et est performant. A voir dans l'avenir

Deskmate
France
7 months using the app
TIDIO LLC replied August 11, 2023

Thank you very much for the review! We'll keep improving Tidio every single day!

July 7, 2023

Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites

Lux Furniture
Cyprus
About 11 hours using the app
June 5, 2023

App fantastica, l'unica app adatta e consigliata per comunicare con i clienti in modo semplice e veloce. Supporto tecnico veramente ottimo e veloce a gestire e risolvere qualunque problema. Super consigliato!!

HITECHPRICE
Italy
8 months using the app
TIDIO LLC replied June 6, 2023

Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful. :) We hope that you'll continue using Tidio!

August 9, 2023

Application incroyable bien ! Parfait pour la communication avec les clients et mettre en place des séquences de messages automatique, en plus la fonction IA est présente dessus je recommande à 100% cette app !

Dermadia
France
15 days using the app
TIDIO LLC replied August 11, 2023

Thank you so much for your kind words and for the recommendation! We are delighted to hear that you had such a great experience.

October 23, 2023

highly recommanded

iGadget Store
Algeria
9 days using the app
TIDIO LLC replied October 26, 2023

Thank you, the review made our day!

July 27, 2023

Brilliant Customer Service, the problem was resolved in minutes. Was a pleasant experience with a lovely man.

Dreams are Magic
United Kingdom
2 days using the app
TIDIO LLC replied August 11, 2023

Thank you very much for the review! We're thrilled to hear about your positive experience with our Support!

November 15, 2023

great experience

Power Drive Bikes
United Kingdom
About 1 hour using the app
TIDIO LLC replied November 16, 2023

Thank you so much for taking the time to leave us feedback!