Tidio Live Chat & AI Chatbots , 1,847 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.
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At the moment we're only using the free version but the features are immense! If our business grows in the future we will definitely purchase the PRO.
Love it! Installed it this app on impulse the other day, and it's already made me two sales that I wouldn't have had otherwise. I love that it's got a desktop app AND a mobile app, so you can communicate with your customers from anywhere, even if you're travelling. So cool!
Thank you so much for the kind words. We are proud to be a part of your business :)
I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well.
Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app.
On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues.
I will never be coming back to this chat application, was terrible from start to finish.
Support is excellent. I am new to this app and still getting acquainted with it so some of it still difficult to understand.
Thank you for the review! We hope to deserve 5 stars in the future. Feel free to reach out to us if you have any questions :)
Highly Recommended! This app is absolutely amazing. It gives your website a VERY PROFESSIONAL image. Once you play with the buttons and get everything set up, it' looks amazing. It has many customizable features and is very easy to use. I rate this #1. I am VERY impressed!
Thank you so much for your amazing review! :)
Great App, the chatbot feature has boosted sales and tracks those sales so you know where they are coming from
Thank you so much for such a great and thoughtful review :)
i have was having some problems with the chat not showing on my site Dominika came in and fixed everything for me, I can chat again with my customers. great app definitely recommend
Hi there! Thank you very much for your lovely feedback :) It's great to hear that Dominika was able to help you, she's one of the best :) Let us know in case you need any more guidance. Chris
We Love the Look of this Chat Box. Thanks, Lou usmaletees.com
Talking to customers have never been this easy :) thank you Tidio team. And what great service too. :)
We are always happy to help. Thank you for the review :)
So far so good, it's been easy to operate. all the tools they offer are great! customer service is very helpful, they helped with my questions and needs real fast.
Great to hear that you find Tidio easy to operate and we do our best to help when it's needed, so should anything come up just let us know!