Reviews (1,906)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer service and boosting sales conversions through its live chat and AI chatbots. They appreciate the intuitive design, easy setup, and multi-channel integration including Facebook and Instagram. The free version is praised for its comprehensive features, suitable for businesses at various stages. Customer support is also consistently commended for being responsive and effective, enhancing user experience and app functionality.
Refine
-
By rating
So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.
Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!
useless app i wasted my money for it
Love the offline / online mobile options!
Been using the App for several months now and without a doubt, one of the best chat Apps out there. I can engage with potential clients and direct them to the proper page as well as answer any queries they may have. My only issue and its a small one is that I am unable to see who is visiting my site after store hours. If they could fix this it would be even a better App! Thanks again and great work over to the team at Tidio.
Solid since you can run it from any device - people can ask anything all day and creates a sense of trust that other websites don't have. The design makes it so it;s impossible to not have it match your theme. Highly recommend.
Great app. just started using it and it was very easy to set up, including chat bots. Support were very quick to get back to me when I needed help.
Thank you for the 5 stars! :) We are glad you enjoy Tidio!
Did my research and I have to say, this is by far the best option out there. The pre-chat email capture and the ability to make custom chatbots (I love automation), make this an instant favourite app for me. Thank you Tidio!
Thank you for the kind words, I will be happy to forward your words of encouragement to our Chatbots team :)
Super helpful, quick resolution, available when needed and an all round great experience. Support can often be overlooked when an app provides a great function but when you have a top class app with great features as well as a great support team, it truly is the best combination!
Hi and thank you for your feedback! We always do our best to help thank you for recognizing that! Should you need anything else just let us know!
Great app - its simple and easy to install and it just works :). I look forward to chatting with my customers online using this app. Thank you.
This app is amazing! The modern live chat box looks unreal on my website! My customers are more likely to give feedback or reach out with the chat rather than the typical contact us now page!