Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots, Messenger, and Instagram

Free plan available. Additional charges may apply.


4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars
11 - 20 of 81 reviews

Rejuva Fresh

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

Developer reply

September 27, 2021

Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email.
Adam - Tidio


Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!

Developer reply

September 16, 2021

Thank you so much for the feedback and ideas on how we can improve! We appreciate them very much.


Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.

Developer reply

August 30, 2021

Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at jan@tidio.net.


j'aime beaucoup cette application elle est gratuite et même le support d'aide est excellent et rapide.

Developer reply

August 20, 2021

Merci beaucoup! Thank you for your review! :)


Muy agradables si tienes dudas muy atentos y muy simple de utilizar me ha gustado mucho yo la recomiendo bastante para vuestra tienda

Developer reply

August 13, 2021

¡Muchas gracias por tu revisión!
Thank you very much for your kind review! :)

Gypsy Witch Creations

Support is excellent. I am new to this app and still getting acquainted with it so some of it still difficult to understand.

Developer reply

August 2, 2021

Thank you for the review! We hope to deserve 5 stars in the future. Feel free to reach out to us if you have any questions :)

War Horse Harley-Davidson

It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.

Developer reply

July 29, 2021

Thank you for your review! The solution we used in your bot validates the information your users provide. We hope this will help your business. All the best from our team! :)

The Splendid Store

it's a good tool for conversions, the customer service is honestly great, the only downfall would be it's slightly pricey

Developer reply

July 20, 2021

Thank you for the review. To ensure the highest quality we do our best to keep the prices as low as possible. We do hear your feedback, and I will make sure it's taken into consideration by our product team in the future.


I really like this app. Amazing dashboard. Every is easy and looks really cool. It has one minor flaw though - it doesnt have multilingual dynamic translation. For me being an EU merchant - it is vital that the chat translate any language while chatting. Meaning - I type in English - customer translate in e.g. Spanish. Spanish is translated to English and English back to Spanish live and dynamically. If this is not an issue for you - then Tidio is perfect and highly recommended.

Developer reply

July 12, 2021

Thank you very much for the feedback, it will help us develop in the future :)

Citizen Watches Australia

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Developer reply

June 17, 2021

Thank you so much for the feedback and suggestions! We appreciate both very much :)