Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I'm so glad I learnt about the existence of this app! Super user friendly, amazing UI, and customizable to your brand! The live chat support team (especially José) is extremely helpful and responsive so you know your questions will always be answered. Highly recommend this app to anyone looking for a live chat feature :)
Thank you very much for the patience of the staff, my tidio is not working properly, the staff is very patient to help me answer the question
Thank you so much for the perfect score! We always do our best to provide world-class customer support.
The customer service replies to me instantly and solves my problem. Which helps me still be able to reply to my customer. what can I say?
Awesome people, Awesome APP! Love it!
You are awesome! Thank you so much for the review :)
Excellent customer support. I had a question and not only was Veronika super patient with me but her explanation came complete with screen recording for the less tech-savvy, like me!
Thank you for the review and the 5 stars! We will let Veronika know about your compliments :)
Great app and good support. Glad I tried it...........................................................
Thank you! <3
This is one of the best investments I have made in my business from the Shopify App Store. The Tidio app has helped us elevate our customer service and improved our communication from 6.5 to 9.5 on a scale of 1-10. Our customers are happier we can chat and respond in real-time and rate us higher than the competition. The chatbots help us convert even while we sleep. We signed up for both of their packages and we couldn't be happier. What are you still doing reading this review, go sign up now!!! As for me, I need to go respond to a customer online now via Tidio :)
Thank you so much - reviews like yours motivate our team to work hard, but always with a smile on our faces! We couldn't be happier, as this is precisely the use case we've built our tool for.
Great! Responsive customer support, but you don't need it very often, as everything works smoothly.
Thank you for the perfect score :)
This is a very nice application to use for chatting with your visitor and increase sales
Great product with excellent service. Would recommend to anyone who needs an online service chat app.
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app and our service so far. Let us know in case you need any guidance! :)
This is a great app, customer support is pretty awesome they respond immediately in their live chat. It has a lot of great features and friendly customization. Your customers can contact you with ease if they have any questions while shopping which can help boost sales. I highly recommend this app
Thanks so much!