Reviews (1,926)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.
Thank you so much for your kind words and a 5-star review :)
Enjoy your Tidio!
Very few issues with this app. Support is helpful. Customization allows it to blend into site well.
Thank you for the lovely review, glad to hear the customization we offer is to your liking! Our Support Staff is at your disposal if any issues arise :)
A subtle addition to any site that really helps with customer assistance. Works great in free mode as well.
We use this on our website www.lushlabels.co.uk and we've found it very reliable and useful with good customer support. Would recommend.
Sue
www.lushlabels.co.uk
Great app for live chat, their customer service is top notch.
If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.
Hi there! Thank you so much for the lovely review:) It's so great to know that you are enjoying using Tidio so far, and that our Support Team helped you in a professional manner. We put great focus in that. Let us know if you have any other questions :) Chris
Great user interface, fast support via instant chat, has great features in the free plan. Strongly recommended.
The support guy helped me to fix the speed issue quickly. Great and quick Support. I would recommend to use this app for live chat.
Hi there! Thank you very much for your kind review :) It's great to hear that your issue was handled quickly, and that you'd recommend our app. Let us know in case you need any further assistance! Chris
They have online chat support for the free package. this is great! The support team is very helpful and efficient. -- this is very important for a chat app. they offer online chat & email support. The staffs works great!
Thank you, kudos to you! :)
Amazing app! I love how readily accessible it is! I was able to connect all my business social accounts into one channel which made it super efficient to work things out. I also had an issue with the app recently and it took me a while to figure out but I have to say Dominika has stayed with me throughout and assisted me in every way she could! absolutely lovely and thank you for being so patient with me! I had my problem solved and the app is running smoothly now!
Thank you for the lovely review! Dominika is one of our best support agents so you were in great hands! Should you come across any other issues just let us know and someone from the team will gladly help you!
very good app, great design. Often used by visitors. Great support. I can definitely recommend the app
That's so nice to hear! Thank you for the top rating and I hope you continue to enjoy Tidio!