Tidio ‑ Live Chat & Chatbots , 1,608 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
August 30, 2021

Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.

EVITA PERONI OFFICIAL
China
Time spent using app: About 2 months
TIDIO LLC replied August 30, 2021

Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at jan@tidio.net.

August 20, 2021

j'aime beaucoup cette application elle est gratuite et même le support d'aide est excellent et rapide.

looksbyhunza
United Kingdom
Time spent using app: 9 days
TIDIO LLC replied August 20, 2021

Merci beaucoup! Thank you for your review! :)

August 13, 2021

Muy agradables si tienes dudas muy atentos y muy simple de utilizar me ha gustado mucho yo la recomiendo bastante para vuestra tienda

Rachfitness
Spain
Time spent using app: 6 months
TIDIO LLC replied August 13, 2021

¡Muchas gracias por tu revisión!
Thank you very much for your kind review! :)

July 30, 2021

Support is excellent. I am new to this app and still getting acquainted with it so some of it still difficult to understand.

Gypsy Witch Creations
United States
Time spent using app: 6 months
TIDIO LLC replied August 2, 2021

Thank you for the review! We hope to deserve 5 stars in the future. Feel free to reach out to us if you have any questions :)

July 29, 2021

It would be really nice if you could capture more than one piece of information through the chatbot from the customer. Adam was great in helping me come up with an alternative solution to the problem I was having.

War Horse Harley-Davidson
United States
Time spent using app: 9 days
TIDIO LLC replied July 29, 2021

Thank you for your review! The solution we used in your bot validates the information your users provide. We hope this will help your business. All the best from our team! :)

July 20, 2021

it's a good tool for conversions, the customer service is honestly great, the only downfall would be it's slightly pricey

The Splendid Store
United Kingdom
Time spent using app: About 1 year
TIDIO LLC replied July 20, 2021

Thank you for the review. To ensure the highest quality we do our best to keep the prices as low as possible. We do hear your feedback, and I will make sure it's taken into consideration by our product team in the future.

July 12, 2021

I really like this app. Amazing dashboard. Every is easy and looks really cool. It has one minor flaw though - it doesnt have multilingual dynamic translation. For me being an EU merchant - it is vital that the chat translate any language while chatting. Meaning - I type in English - customer translate in e.g. Spanish. Spanish is translated to English and English back to Spanish live and dynamically. If this is not an issue for you - then Tidio is perfect and highly recommended.

DealbaDent
Sweden
Time spent using app: About 1 year
TIDIO LLC replied July 12, 2021

Thank you very much for the feedback, it will help us develop in the future :)

June 16, 2021

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Citizen Watches Australia
Australia
Time spent using app: 9 months
TIDIO LLC replied June 17, 2021

Thank you so much for the feedback and suggestions! We appreciate both very much :)

May 19, 2021

I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger

theclutch.store
United Kingdom
Time spent using app: 9 days
TIDIO LLC replied May 25, 2021

Thank you so much for the kind words! :)

April 16, 2021

A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

WobblyWalk
India
Time spent using app: 3 days
TIDIO LLC replied April 16, 2021

Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful.
Have a great day and take care!