Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
June 16, 2021

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Citizen Watches Australia
Time spent using app: 9 months
TIDIO LLC replied June 17, 2021

Thank you so much for the feedback and suggestions! We appreciate both very much :)

May 19, 2021

I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger

United Kingdom
Time spent using app: 9 days
TIDIO LLC replied May 25, 2021

Thank you so much for the kind words! :)

April 16, 2021

A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

Time spent using app: 3 days
TIDIO LLC replied April 16, 2021

Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful.
Have a great day and take care!

March 4, 2021

cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it

Tech By Starks
United States
Time spent using app: 8 days
TIDIO LLC replied March 4, 2021

Thank you for the review. You can always adjust your Chatbots messages.
Here's how to do it: https://www.tidio.com/knowledge/faq/how-to-edit-the-initial-message-on-chat/

October 18, 2020

So far this app is awesome! I like the array of chatbots, but it is a little difficult to create one on your own.

Hello World Fitness
United States
Time spent using app: 25 days
TIDIO LLC replied October 19, 2020

Thank you so much for the feedback! It is very important to us so that we can improve for our clients :)

September 13, 2020

I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied

United Kingdom
Time spent using app: 9 months
TIDIO LLC replied September 14, 2020

Thank you for your kind words. I am sure we will continue to deliver and in the future deserve all 5stars from You! :)

July 22, 2020

Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.

Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.

Lily of the Valley
Time spent using app: About 2 years
TIDIO LLC replied July 29, 2020

Thank you for the review!

Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)

June 30, 2020

Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....

Salammbô Boutique
Time spent using app: 7 months
TIDIO LLC replied July 1, 2020

Thank you for the review!
If you have any questions or we may advise in any way feel free to reach out to us :)

Edited May 20, 2020

20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.

Ink Shirt
Time spent using app: 24 days
TIDIO LLC replied May 20, 2020

Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)

April 24, 2020

I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.

Homeware Pieces
United States
Time spent using app: 3 months