Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Great app, works amazing! Looking forward to have mobile chat on the basic plan.
Great option for chatbot on my website! Beautiful UI and easy to use. Paid plan allows us to give customers automatic replies when we're away. Phone app is a great tool as well!
Thank you so much for a 5-star review! :) Best of luck from our team!
Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.
Thank you so much for the kind words and a great review :)
An awesome app and excellent customer service. They resolved my issues immediately and compensated me too. Keep up the great work.
Thank you kindly for the great review! Should you come across any further issues, just let us know! :)
I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!
On behalf of the whole Tidio team, we thank you for the review :)
We are proud to be a part of your business!
Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.
Really good app! i recomend if your starting and eccomerce bussiness! really good the free app to see how it works
Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.
Thanks a lot for the review! It is always a pleasure to help with the product :)
Ich bin sehr zufrieden mit der App und dem Kundensupport Die App ist sehr übersichtlich, und die Mobile-App läuft auch einwandfrei :)
Hi there! Thank you so much for your lovely review :) It's great to know that you find our app clear to use, and that you are satisfied with our support team.
App fantastica, l'unica app adatta e consigliata per comunicare con i clienti in modo semplice e veloce. Supporto tecnico veramente ottimo e veloce a gestire e risolvere qualunque problema. Super consigliato!!
Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful. :) We hope that you'll continue using Tidio!