Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.
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Nice App. Very great support. Thanks to the team.
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.
Thank you for the feedback, we appreciate it!:)
Miguel was awesome and super helpful.
Thank you for your review - we aim to provide the best support possible!
Amazing app and functionalities. It has a lot of features in one. You only need this app for everything
Thank you for your amazing feedback!
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
every store needs a chat function and this one is great with good support
Hello there, this review made our day!
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)