Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

Edited March 31, 2016

We installed this on our website http://OrganicoSuperFoods.Com and found it very easy to install and use.

Works on Google and mobile but doesn't appear to work on Firefox,
OrganicoSuperFoods likes this app.

Organicosuperfoods
United States
3 months using the app
October 26, 2017

This app is great. Customer service was very quick and very helpful, Honestly, i haven't received this kind of service in a long long time. Instant messaging and replies. Photos in the chat explaining how to solve the problem.

Great Job!

Rays High
Israel
3 months using the app
November 26, 2016

Cool idea, but seems a bit buggy, should be an awesome app when they fix the bugs though.

Nubanana
United States
2 months using the app
November 11, 2021

good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks

budsandears
France
2 months using the app
TIDIO LLC replied November 12, 2021

Thank you very much for the review :)

May 26, 2016

Tido chat works well and their support team is quick!

Dermagic Skin Care
United States
2 months using the app
June 6, 2016

This is a very good, interactive app. I love all the features on it.

Dci Edustore
United Kingdom
2 months using the app
March 5, 2016

Great app. I love that you can view what the person is typing before they send it

Secure Place
Canada
2 months using the app
October 23, 2016

Its a beautiful design chat widget. Totally love it. The best part is the reasonable and affordable pricing. Good show so far.

Shop Basilapparel Com
India
2 months using the app
March 18, 2022

Great! Easy to set up. Can provide more on-brand messaging to work with store theme for product roadmap.

Birthing In New .Earth
United States
About 2 months using the app
TIDIO LLC replied March 18, 2022

Thank you for your review! We will discuss your feedback with our product team and hopefully become a five-star app for your needs! :)

January 31, 2022

So far very happy with the overall application. I would have liked to seen a mid level include more than the same 100 chats that the free version has but not have the fee of the unlimited one. Other than that so far so good.

Elliefont Styles
United States
About 2 months using the app
TIDIO LLC replied February 2, 2022

Thank you for the review and for your feedback! I'll pass it on to the relevant team. :)