Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

November 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Kaylaan LLC
United States
7 months using the app
TIDIO LLC replied November 30, 2020

Thank you so much for the kind words and the 5 stars review! :)

April 22, 2017

Great app! Really helped me out with a sale yesterday!

Shop Runic
United Kingdom
7 months using the app
Edited February 10, 2016

Fabulous application especially monitoring all the enquiries through Android App. Above all installing & further integrating with my Shopify store is like a breeze which distinguish this with similar apps. Application works phenomenally well with my theme (PARALLAX) & I would recommend it to all the shop owners who are looking to maximize traffic on their site hence maximizing sales!

Hellotransit
India
7 months using the app
August 11, 2020

I love the app, because it is helping me to interract with customers and also improve sellings by sending emails from abundant carts!

Plamenna
Bulgaria
7 months using the app
TIDIO LLC replied August 11, 2020

Thank you so much for the 5stars! :)

October 28, 2020

Awesome app! Lets you seamlessly chat with customers. It has a great free plan as well that will definitely help connect with customers. :)

Halo Snap
United States
7 months using the app
TIDIO LLC replied October 28, 2020

Thank you so much for the kind words and the great review :)

July 30, 2021

Good ! Working very well ---------------------------------------------------------------------------

FeedBook
France
7 months using the app
TIDIO LLC replied August 2, 2021

Thank you for the kind words :)

November 8, 2021

one of the best apps i ever seen, its really good and very easy to work with it. it will help me to connect with my Costumers!

DEF YOURS
Germany
7 months using the app
TIDIO LLC replied November 8, 2021

Thank you so much for the kind words! :)

November 25, 2021

Great app for online customer chat! Super easy to use and they even have a mobile app. Also really efficient customer support. Must recommend for any shopify store.

Bradelis
Japan
7 months using the app
TIDIO LLC replied November 25, 2021

Thank you so much for such a positive review! We are glad that you find our app easy to use

August 31, 2021

GREAT CUSTOMER SERVICE, the issue I met has been resolved, they guided me to how to fix it step by step, highly recommend!

Tehete Store
Hong Kong SAR
7 months using the app
TIDIO LLC replied August 31, 2021

We really appreciate the review! It's nice to see our work being appreciated and useful :)

November 3, 2021

Far more capabilities than the chat app I was previously using and so far the support (2nd install) has been great!

Cupid´s Corner Europe
United States
7 months using the app
TIDIO LLC replied November 4, 2021

Thank you so much for your kind words and the perfect score! We will do our best to improve the product even further