Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the seamless Shopify integration, live chat, chatbots, and coupon distribution features. The multilingual support, intuitive AI chat, and email marketing capabilities are also praised. The app's customer support is noted for quick and professional responses. Regular updates and the ability to boost conversions and customer service are key highlights.

November 5, 2017

Love it. Especially on mobile devices.

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SuitsOutlets.com is the official website selling discounted men's suits.

Suits House
United States
7 months using the app
May 9, 2016

This app is great - easy to install and operate. Had no problems with it so far. Highly recommended

Apex Stickers
United Kingdom
7 months using the app
June 22, 2021

Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.

Mates Rates Auto Parts
Australia
7 months using the app
TIDIO LLC replied June 22, 2021

Thank you so much for the 5 stars! :)

Edited June 7, 2016

Extremely amazing support, you will be so impressed, they are always there to help. The staff answers all your questions quickly, helping you set up stuff, so it's not hard even for a low tech person like me.

Maria Waye
Canada
7 months using the app
June 29, 2021

A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!

HAUS of TRADE
United States
7 months using the app
TIDIO LLC replied July 1, 2021

Hi there!
Thanks a lot for the 5 stars and for choosing us as your go-to app :)
We are sure that with great Customer Support, your company will grow in no time.

October 30, 2017

Amazing app and a must have! Hands down.
Their API response is way too quick and exceeded my expectations. If I toggle my status from Tidio Android app from the phone, it reflects the status on my site in less than a second. BLAZING FAST!
On top of that, the chat and backend interface is way too user-friendly and modern.
These guys know what they are doing! Keep it up!

Fitspo Gear
United States
7 months using the app
August 26, 2021

App fatta molto bene, fornisce già parecchi modelli da cui partire. Permette di fare tutti i test del caso, si impara rapidamente. Unico consiglio forse fornire più indicazioni in fase di costruzione del chatbot.

ZAILO Aromaterapia
Italy
7 months using the app
TIDIO LLC replied August 26, 2021

Grazie mille per la tua recensione e per il tuo feedback! Faremo in modo di migliorare le nostre guide sui Chatbot in modo che siano più facili da usare per tutti :) Saluti!

Thank you so much for your review and for your feedback! We will make sure to improve our guides about Chatbots so they are easier to use for everyone :) Cheers!

October 15, 2021

The customer support is great. I spoke with Dominika and she was able to assist me with a number of questions I had.

Teensy Souls
United States
7 months using the app
TIDIO LLC replied October 18, 2021

Thank you so much for the review! We will inform Dominika that she did a great job :)

July 28, 2020

I absolutely love this software, it is awesome. It makes you feel so good when you hear the sounds to let you know that someone has entered your store :-). To be able to design our own popup/messages is so awesome as well. thank you!

Stir Crazy Designs
United States
7 months using the app
TIDIO LLC replied July 29, 2020

We are really happy to hear that you enjoy using Tidio!

Thank you for the 5 stars :)

Edited August 25, 2020

I am happy to report that this app runs very smooth and customer service is now exceptional. This will work perfect for my needs.

Lilly Ds Diy Craft Supplies
United States
6 months using the app