Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes


4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

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81 - 88 of 88 reviews

Bigger Faster Stronger

Location United States
Time spent using app Over 1 year

Installs easily and works pretty well - have some issues with more than one operator online at a time

Tormenta Tiburon

Location Mexico
Time spent using app About 1 year

Totalmente recomendable. Es muy fácil de instalar y configurar.

Cycle Torch

Location Canada
Time spent using app 10 months

Good so far, a bit slow from time to time, great IOS app feature.

still way more to learn about it

Hows My Suit

Location Canada

Simple and efficient! An app which offers a concise approach to Live Chat. Tried a few others, and found that Tidio was one of the more simpler ones to use. Great job!

Brother's on the Boulevard

Location United States
Time spent using app Almost 5 years

I would recommend this app to other stores, as it is a great way to interact with customers, especially with those interested in making a specific purchase. It's another avenue, besides phone and email, to reach out to customers needing help. At first, there were a few technical difficulties (it seemed to cut out, etc.), but it has since improved and we don't have those issues anymore.

Designed By Droids

Location United Kingdom
Time spent using app 13 days

Unfortunately had a few issues but the support team were very quick to respond and help reach a satisfactory solution.


Location United States
Time spent using app 2 days

The app installs well and quickly, but there are some bugs that seem to be with the mobile version and some other minor glitches I discovered. The developer contacted me and he is working on a couple of fixes and the update will be released shortly. I'm uninstalling for now and will wait for the next version.


Location India
Time spent using app Over 5 years

Simple and easy to set up..... works very very well!!

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