Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

January 27, 2022

Large store, mybrickwall.co.uk 1.4mil turnover, Tidio is more then capable of delivering on our store. Used plenty of others and would say this is the most advance yet easy to use. Also it is the most expensive but, for the features you get its worth the money. (you pay for what you get)

My Brick Wall
United Kingdom
4 months using the app
TIDIO LLC replied January 27, 2022

That's such valuable feedback, thank you very much! We hope you enjoy all the new features we plan to add as much as the ones we already offer!

November 21, 2019

Tidio live chat is so so helpful and the group is very supportive they will help you anytime if you have issue or problem on the apps I strongly recommend this to all shopify shop owner.

JuvaBun
United States
4 months using the app
TIDIO LLC replied January 9, 2020

Thank you so much!

July 28, 2021

features 4 different levels of business & good free services on basic. Customer support very helpful

House of Qualitas
United Kingdom
4 months using the app
TIDIO LLC replied July 29, 2021

This is exactly what we are going for. Thank you for the review! :)

September 29, 2022

A simpler and more effective way to reach your clients! Its a bit pricey, but you definitely get a lot of value from this service without a doubt in my mind!

Pokemon Breakers
Canada
4 months using the app
TIDIO LLC replied September 29, 2022

Hi there! Thank you so much for the kind review :) We're glad to hear that you like the app so far. Chris

January 25, 2022

Fast and friendly service, would definitely recommend. other Chat applications can not even be half of this application. Thank you Patrick. Thank you Tidio

Marblenia
United States
4 months using the app
TIDIO LLC replied January 25, 2022

Oh, wow! Thank you so much for the top rating! We greatly appreciate it. :)

August 4, 2021

Very helpful and friendly customer service, highly recommended! Would be great if it were priced slightly cheaper though. But all in all still 5 stars!

VYTAMAX
Singapore
4 months using the app
TIDIO LLC replied August 5, 2021

We appreciate your feedback and the review :)

Edited November 24, 2016

working great. so glad I found this app! super easy to navigate and their customer service is also very helpful.

Port213
United States
4 months using the app
January 19, 2017

Best app i have used , works great on mobile also

Model Heli Services
Ireland
4 months using the app
May 5, 2020

started using it today pretty amazing! would be cool if Instagram dm integration will be added somehow

itsyoubut
United States
4 months using the app
November 4, 2016

Installed this app yesterday and loving it so far had a few little questions after set up which were handled super quickly by the support team via live chat. Also downloaded the app on my phone. I think the live chat app will really help me engage with visitors to my site.

My Guest Book
New Zealand
4 months using the app