I have just completed my first week on the trial version and I am liking it very much. I did find the app would turn itself back on afterhours and although I named visitors, they often logged back in under a new ID #, so I wouldn't recognize returning visitors.
That said, I LOVE this app! I made a sale the first day I used it, one that would never have happened without it.
My store does not get a ton of visitors, so for now I have opted to continue on the free version. I only have one convo at a time, I don't use my phone for work.
But if the paid version could get me good info on returning customer behavior or maybe their name before they chat, so I don't have to ask for it, I may upgrade then.
Overall, awesome! Thanks so much :)
Mannix Knight United Kingdom
10/12/15 - Just updated our mobile app as well as chrome extension - Absolutely flawless!
We also noticed more improvements in the UI & added settings for Responses.
We are confident to say Tidio is the best app on Shopify!
09/10/15 - It doesn't stop getting better. The facebook chat integration is absolutely brilliant. Automation works really well and has encouraged sale on targeted products. Very pleased with Tidio.
5/7/15 - Since our last review, there has been significant improvements on this app. All the issues we mentioned were swiftly rectified. Excellent customer service and quick development team.
Still a great app to use. The best available in my opinion.
4/7/15 - Really good app, very useful and user friendly. However, our experience with it has been a little frustrating.
Firstly, setting the opening time takes some skill to master the art of dragging the cursor to the exact o'clock required.
Secondly, the app keeps resetting our opening times and shows we are online when we aren't
Those are the only flaws we've seen. Overall, it's a really good app and we are well pleased. Thank you.
Good app and customer service—responded to my feedback! :) Thanks!
Very easy to use! Awesome app!
Good functionality within free version. Tidio team was very helpful resolving my issues and they even updated the application according my feedback. Recommended!
The option to have both a free or paid membership is fantastic. You can get this app to suit your individual site needs. The availability of chat on your phone is a great feature. Out of the office? Doesn't matter you can respond to customer inquiries on the move. Easy integration it was up and running in seconds and was easy to get the hang of.
Fifty Shades of Intimacy
By far the must have app for your store. NO CODING. I can chat to my customers and view where they are through my android app on my phone. Apps are available for all platforms. Very easy to use and customize. HIGHLY RECOMMEND!
Really Good Pets Shop
VERY easy to use. They are updating and asking for feedback. How awesome is that? They also have an iPhone app, so literally while im out in the field Im converting customers to purchase on my site. Now that is cool.
We've been using Tidio Chat for 8 months now and have been extremely impressed. On the first day of installing it we upsold a customer by £100. We knew then we had to upgrade to PRO because this is an invaluable app which works. We speak to many customers a day using it, persuading prospects to purchase. Just having it on the website creates an element of trust - a human name and face to the brand. This is a great app which is constantly updating with new features being added. We had a slight glitch once but the Tidio team was easy to get hold of and solved the problem in minutes. App support is a must and these guys would get an A*! Great application which is a must for any online store. Yay Tidio :)
Designed for Baby
So far we've had a very good experience with this app. Easy to set up and use!