Tidio – Live Chat & Chatbots , 1,630 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    1.5K
  • 6% of ratings are 4 stars
    92
  • 1% of ratings are 3 stars
    15
  • 1% of ratings are 2 stars
    23
  • 3% of ratings are 1 stars
    43
February 18, 2018

Great App! Greetings from Austria

Hempcare Cbd
Austria
Time spent using app: About 1 month
February 13, 2018

Just installed.
Feel great so far, and the customer support is nice

Canabee Baby
Canada
Time spent using app: Over 3 years
Edited September 18, 2019

Excellent app! works well with shopify and very good support! recommend, only live app chat i have kept , already converted 3 sales in 24hrs from it. Kamal is great with support, super easy

Mudsavers
United Kingdom
Time spent using app: Almost 3 years
February 8, 2018

Fantastic product & Amazing support team!

Belovedgriots1
Canada
Time spent using app: 9 months
February 8, 2018

very helpful. thank you for responding so fast.

Thebabycornerburbank
United States
Time spent using app: 9 months
February 6, 2018

Very responsive and helpful support. Application is well thought out and never had any issues!

Sofa31
United Kingdom
Time spent using app: Almost 2 years
February 6, 2018

Extremely well-designed application. Would highly recommend to anyone who owns a website in general.

Wildfirewear
Canada
Time spent using app: 2 months
February 6, 2018

Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me.

I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam.

Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon.

Install was really fast. Actually under 20 seconds. A+ all around!

Louisegoods
United States
Time spent using app: About 1 hour
Edited February 2, 2018

Fantastic app which is loaded with awesome support information allowing an operator to respond to a customers needs intuitively.
Love the functionality of being able to reassign a chat to an alternate operator allowing transfer of product query vs technical query to the respective operator.
Additional props to the Tidio support team who are always there to answer any support questions.

Acdc Dynamics Online
South Africa
Time spent using app: 3 months
February 1, 2018

This app is very good. It's too easy for use

Fashionandcharming
Canada
Time spent using app: About 1 month