Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes


4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

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981 - 990 of 1388 reviews

Authentic Dk

Location Denmark
Time spent using app 18 days

Excellent product and excellent support. They have even combined it with functions like marketing automation and a nice semi-transparent design. Thumbs up!


Location Canada
Time spent using app Over 3 years

Great app works lovely and customer service is bomb!


Location Canada
Time spent using app Over 3 years

One of the best apps on Shopify. Very easy to setup, many customization options and great customer support. Highly recommend it to anyone.

My Accessory Fountain

Location United Kingdom
Time spent using app 22 days

i have tried many live chats out there but this i must say this has the best user experience and very simple dashboard.

I had a problem with the installation and the team did everything they can to solve it and indeed they did. Fantastic support and fantastic app. There is no other free app that offers this level of service.

Facebook offers live chat but its restricted to facebook users only. then you get the other ones that claim to be free and you install it and find it out its not free and restricted to a number of chats. This app really broadens the whole scope and they even have automated messages for users that enter a site and leave the site. Well done developers.

The Rustic Pelican

Location United States
Time spent using app About 1 year

Great App!
The customer service is amazing!
They will answer any questions that you may have instantly.
Great app to connect with your customers live, and increase your sales!
You will be very happy :-)))

Far Out Fab

Location United States
Time spent using app About 2 months

Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.


Location United States
Time spent using app About 1 hour

Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.

Lifesmart Norden

Location Sweden
Time spent using app Over 2 years

A very good app that matches the needs of our start-up! Whether you take the free or premium version, it has very interesting features and you're not really limited in your communication with visitors. Plus, they have a great support team, very reactive! I recommend ! :)


Location United States
Time spent using app 2 months

Very great app!
It makes the sales process so much easier


Location United States
Time spent using app 18 days

Awesome software, easy to manage. And the customer service is swift. Had an issue at 4am, and it was resolved BEFORE 4:45am....HIGHLY RECOMMENDED