Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 10, 2023

Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!

United Arab Emirates
Time spent using app: About 1 hour
TIDIO LLC replied May 31, 2023

Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!

Edited May 9, 2023

So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.

Get Scout
United States
Time spent using app: 15 minutes
TIDIO LLC replied May 31, 2023

Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!

April 17, 2023

- Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える
- Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える(お客様の言葉が足りないときに、商品ページを見ると分かりやすい)
- Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう(試してはいない)
- Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる

- UIは日本語化されていない
- 瞬間的に表示されるメッセージも英語のみ(お客様がびっくりしそう)
- スマホのTidioアプリの通知が弱い(自分でアプリを開くまでバッジが表示されず、メッセージに気づかない)



to blossom
Time spent using app: Almost 3 years
Edited March 2, 2023

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

Surf City Corvettes
United States
Time spent using app: About 1 month
TIDIO LLC replied January 31, 2023

Hello! We are grateful for your kind review :) Our top priority is exceptional customer support, to make sure it's easy for our customers to quickly learn the ropes of Tidio. Hearing about it makes our day! Chris

November 3, 2022

A good chat app with helpful and friendly support. There is room for improvement but it is good value for money

The Wool Company
United Kingdom
Time spent using app: About 4 years
TIDIO LLC replied November 4, 2022

Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris

September 16, 2022


United Kingdom
Time spent using app: About 1 month
TIDIO LLC replied September 16, 2022

Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris

June 20, 2022

1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores.
2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good.
3. this item is well received!

Time spent using app: 8 months
TIDIO LLC replied June 21, 2022

Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)

Edited June 15, 2022

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

Valentia Skincare
United States
Time spent using app: 20 days
TIDIO LLC replied June 14, 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at support@tidio.net.
Chris from Tidio

April 13, 2022

Tidio has help my site become more relevant and made it so much easier to deal with customer issues as soon as they come up

United States
Time spent using app: 7 days
TIDIO LLC replied April 14, 2022

Hi there! Thank you very much for your review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. If there's anything that is unclear, please let us know and we will be happy to provide necessary guidance, so that we can become a 5 star app for you :)

March 18, 2022

Great! Easy to set up. Can provide more on-brand messaging to work with store theme for product roadmap.

Birthing In New .Earth
United States
Time spent using app: About 2 months
TIDIO LLC replied March 18, 2022

Thank you for your review! We will discuss your feedback with our product team and hopefully become a five-star app for your needs! :)