I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied
Thank you for your kind words. I am sure we will continue to deliver and in the future deserve all 5stars from You! :)
Lily of the Valley
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.
Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review!
Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at email@example.com and I will be able to help directly :)
Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....
Thank you for the review!
If you have any questions or we may advise in any way feel free to reach out to us :)
20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.
Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)
I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.
MiniMe Preloved - Baby and Children's Clothing
We have been using this app for around a year. It has a lot of functionality and provides a direct channel to communicate with the customers.
Just added it and it seems like a great tool for my online store stivali.us Happy to see that I can get in touch with any client at any time; and that if I am not available they can still get help. AMAZING!
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
The Vape Box NZ
This app has been crafted with love and care. Great all around, many useful features and customisations and great modern look.
Gets pricey quickly when wanting to use all of its features, but they are well made, super easy and intuitive to use and the app has excellent instant support so depending on the business in can absolutely be worth it and is justified by its quality.
-1 Star as it would be fair if the Tidio branding could be removed for the paid for versions, considering the price.
Otherwise as far as I can tell the best live chat app currently out there. Would happily recommend to anyone!
Thank you for your thoughtful review. The branding option really helps us grow and as a result, makes our service better. Best of luck from our team! :)
The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this.
I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous.
Other than that, the app works really well, it is easy to use and install, the messages come through to your phone.
If I can find a similar option that lets you remove the branding though I will be switching.
Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio