Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots


Live chat boosted with Chatbots and Marketing Automation

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

1 - 10 of 64 reviews

The Splendid Store

it's a good tool for conversions, the customer service is honestly great, the only downfall would be it's slightly pricey

Developer reply

July 20, 2021

Thank you for the review. To ensure the highest quality we do our best to keep the prices as low as possible. We do hear your feedback, and I will make sure it's taken into consideration by our product team in the future.


I really like this app. Amazing dashboard. Every is easy and looks really cool. It has one minor flaw though - it doesnt have multilingual dynamic translation. For me being an EU merchant - it is vital that the chat translate any language while chatting. Meaning - I type in English - customer translate in e.g. Spanish. Spanish is translated to English and English back to Spanish live and dynamically. If this is not an issue for you - then Tidio is perfect and highly recommended.

Developer reply

July 12, 2021

Thank you very much for the feedback, it will help us develop in the future :)

Citizen Watches Australia

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as;
*The ability to paste a screenshot without needing to save first.
*Integration with Teams :)
*Allow multiple facebook pages

Developer reply

June 17, 2021

Thank you so much for the feedback and suggestions! We appreciate both very much :)


I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger

Developer reply

May 25, 2021

Thank you so much for the kind words! :)


A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

Developer reply

April 16, 2021

Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful.
Have a great day and take care!

Tech By Starks

cool app but you can only get far on the free plan but the adds ons are worth it , i cant edit the bot convo i would like to change the % that the store is offering but i love the app you will be engaged and you will use it

Developer reply

March 4, 2021

Thank you for the review. You can always adjust your Chatbots messages.
Here's how to do it: https://www.tidio.com/knowledge/faq/how-to-edit-the-initial-message-on-chat/

Hello World Fitness

So far this app is awesome! I like the array of chatbots, but it is a little difficult to create one on your own.

Developer reply

October 19, 2020

Thank you so much for the feedback! It is very important to us so that we can improve for our clients :)


I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied

Developer reply

September 14, 2020

Thank you for your kind words. I am sure we will continue to deliver and in the future deserve all 5stars from You! :)

Lily of the Valley

Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs.

Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.

Developer reply

July 29, 2020

Thank you for the review!

Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at jan@tidio.net and I will be able to help directly :)

Salammbô Boutique

Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....

Developer reply

July 1, 2020

Thank you for the review!
If you have any questions or we may advise in any way feel free to reach out to us :)

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