Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

Hinnoittelu
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
Kohokohdat
Yritysten suosima Yhdysvalloissa
Toimii uusimpien teemojen kanssa
Tähtiarvio
4,6 (1 934)
Kehittäjä
TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! enemmän
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Work alongside our Lyro AI bot to automatically solve your customers' questions
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
Kohokohdat
Yritysten suosima Yhdysvalloissa
Toimii uusimpien teemojen kanssa

Kielet

Englanti, Saksa, Ranska, Italia, Portugali (Brasilia), ja Espanja

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Judge.me

Hinnoittelu

Free

Ilmainen

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 /kuukausi

tai $290/vuosi ja säästä 17 %

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7 päivän maksuton kokeilu

Flows

$29 /kuukausi

tai $290/vuosi ja säästä 17 %

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7 päivän maksuton kokeilu

Lyro AI Chatbot

$39 /kuukausi

tai $390/vuosi ja säästä 17 %

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (1 934)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 88 % arvioista on 5 tähteä
  • 6 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
Muokattu 25. marraskuu 2024

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.

UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.

DOG & CO.
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
TIDIO LLC vastasi 25. marraskuu 2024

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.

Olek - Tidio

28. lokakuu 2024

every store needs a chat function and this one is great with good support

Anhem
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
TIDIO LLC vastasi 6. marraskuu 2024

Hello there, this review made our day!

31. lokakuu 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
Yhdysvallat
24 päivää sovelluksen käyttöä
TIDIO LLC vastasi 6. marraskuu 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

6. syyskuu 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
Yhdysvallat
Yli vuosi sovelluksen käyttöä
TIDIO LLC vastasi 23. syyskuu 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

1. syyskuu 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
Uusi-Seelanti
Noin 5 vuotta sovelluksen käyttöä
TIDIO LLC vastasi 2. syyskuu 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

Tuki

Sovelluksen tuen tarjoaa Tidio Live Chat & AI Chatbots.

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

Kehittäjä

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Lanseerattu

14. heinäkuu 2014

Lisää tämänkaltaisia sovelluksia

4,3 / 5 tähteä 707 arvostelua yhteensä Ilmainen kokeilu saatavilla
Support made simple and scalable.
5,0 / 5 tähteä 331 arvostelua yhteensä Ilmainen sopimus saatavilla
Live chat & FAQ app. Live chat inbox for customer chat support
4,9 / 5 tähteä 785 arvostelua yhteensä Ilmainen sopimus saatavilla
Convert with helpdesk,help center, Email inbox,WhatsApp,FB,Ins