Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

価格設定
無料プランあり。 無料体験あり。
ハイライト
アメリカのビジネスに人気
最新テーマに対応
評価
4.6 (1,929)
開発者
TIDIO LLC

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! さらに表示する
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Work alongside our Lyro AI bot to automatically solve your customers' questions
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
ハイライト
アメリカのビジネスに人気
最新テーマに対応

言語

英語、 ドイツ語、 フランス語、 イタリア語、 ポルトガル語 (ブラジル)、と スペイン語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • Klaviyo
  • Judge.me

価格設定

Free

無料

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29 /月

または$290/年で17%お得

100 conversations for $29, 250 - 1000 conversations for $59

  • All Free plan features
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • Live chat support (24/5)

7日間の無料体験

Flows

$29 /月

または$290/年で17%お得

Reach up to 40k visitors. Upgrade as you grow.

  • All Free plan features
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7日間の無料体験

Lyro AI Chatbot

$39 /月

または$390/年で17%お得

Reach up to 200 Lyro conversations. Upgrade as you grow.

  • All Free plan features
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • Live chat support (24/5)

7日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (1,929)

総合評価
4.6
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2025年1月30日

Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.

Performance Vet Supply
アメリカ合衆国
アプリの使用期間:2年弱
TIDIO LLCが返信しました 2025年2月14日

Thank you so much for your kind words!

2025年2月7日

I have consistently encountered issues with the system:

If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.

Spell check and grammar check do not work.

Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.

If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.

The AI chat does not always provide the correct answers.

I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money

Carbon Factory
イギリス
アプリの使用期間:9ヶ月
編集日:2024年11月25日

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.

UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.

DOG & CO.
アメリカ合衆国
アプリの使用期間:4年以上
TIDIO LLCが返信しました 2024年11月25日

I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.

Olek - Tidio

2024年12月12日

Works great, glitches sometimes but its fine. It is extremely user friendly

LEVIDE
アメリカ合衆国
アプリの使用期間:約1年
TIDIO LLCが返信しました 2024年12月17日

Thank you so much for this feedback!

2025年1月29日

I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.

Joy Displays
アメリカ合衆国
アプリの使用期間:5年以上
TIDIO LLCが返信しました 2025年2月11日

Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net

サポート

アプリサポートはTIDIO LLCによって提供されています。

またはサポートポータルにアクセスしてください

リソース

この開発者は日本語での直接的なサポートを提供していません。

開発者

TIDIO LLC

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

公開日

2014年7月14日

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