Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

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評価 (4.7)
レビュー
開発者

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このアプリについて

公開日

2014年7月14日

言語

英語、 ドイツ語、 フランス語、 イタリア語、 ポルトガル語 (ブラジル)、と スペイン語

以下と統合:

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! さらに表示する
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system

価格設定

Free

無料

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/月

または$190/年で17%の節約

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/月

または$390/年で17%の節約

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/月

または$2,890/年で17%の節約

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Free

無料

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/月

または$190/年で17%の節約

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/月

または$390/年で17%の節約

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/月

または$2,890/年で17%の節約

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

1583件のレビュー

総合評価
4.7
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年2月2日

Dont listen to the last guy, Tidio has a great support team around the clock. A great service and product all round! Their chatbot is one of the most intuitive we have used by far and will continue to use them for future projects. - EagleAVRental.com

Eagle AV Rental
アメリカ合衆国
アプリの利用期間:24日
編集日:2023年2月2日

Storeowners beware!
I seriously don't know how Tidio have so many good reviews, our experience is that it worked poorly and customer care was non-existent until we really kicked up a fuss, only then did they react as they should have in the first instance.
Our issues with Tidio resolve around receiving the sound notifications when a customer has submitted a chat (or a new message) only about half the time which meant we missed a lot of chats. We reached out to Tidio several times for support, they were days, sometimes a week to respond and then we got a bland brush off that it must be a problem at our end with our equipment.
Now we all work from home with different internet, routers, equipment etc., totally independent of one another with no central server and the issue was universal with all of our operators, which kind of gives a bit of a clue? Anyway, we eventually decided that the issue seemed to be mainly occurring if the app wasn't actually open and showing on the screen, we would normally get the sound notification if we happened to have the Tidio screen up in front of us but as we only get a couple of chats a day this resulted in us issuing a third screen to all operators to enable the chat to be visible at all times. This process was worked out ourselves with no further input from Tidio as all they could advise was for us to clear the cache and reboot (which we did on a daily basis at one point to try and make it work properly).
All of the above was a 6 month process of trying to sort out what was happening without support.
What we found in the end was that not only do you need to have the app open on a screen but you also need to clear your cache and reboot every single day and even then it was hit and miss on whether we would get a noise notification.
We made the decision to leave Tidio and one more thing to watch out for, if you've paid for a years subscription and have uninstalled the app due to poor performance and service, you don't get a refund on the remaining 6 months subscription as they have a 'non-refund' policy and it's too small an amount to be worth all the time and effort suing them for.
A lot of these chat apps are similar in that they appear to have everything that you need and would be great if they worked 100% but they seem to be a bit hit and miss in operation.
Tidio is an expensive app for what it does, we decided in the end to employ a third party receptionist company (Pocket Receptionist in the UK), who charge 50% more than Tidio but this has freed us up and we don't have to worry about having to jump on the chat, it's not until we've done this that we realised what a distraction the chat is, even when it works OK. I would definitely recommend this cause of action to anyone as the customer has instant communication with your company (although they don't know it's a third party help), are reassured by professionals either with a simple script or the promise of a call back and you get emails pop through from the third party with all the details on, giving you time to respond when it suits you. It's very rare that the customer needs an instant response, but you get that choice on when to respond as soon as you get the email, so if you need to jump on it to secure an order you can, simple!
If you're going to use a chat service though, do yourself a favour and give Tidio a miss!

Update in response to Tidio's reply:
There was no misunderstanding on our part and we were not offline, as exhaustively explained to you at the time, so please don't try and gloss this over and make it look as if this is our fault as incompetent operators. We had previously used Tidio for a couple of years prior to signing up last year, so were fully aware of how to operate the app correctly. Also, as exhaustively explained before in both chat and emails, there was nothing wrong with the pop up notifications, a tiny red flag popped up when a customer was on the chat, this was often the only way we knew that they were, so for the second time in black and white here, we've had to tell you that it was the noise notification that the issue was with, it seems like you are still in complete denial about it despite the overwhelming evidence proving otherwise, which is a shame because if you didn't treat your customers with such contempt you would be able to build a really good app if you were prepared to learn from your mistakes.
Your chat agents were generally quite responsive, yes, support emails, forget it...a waste of time.

FRISKA DESK
イギリス
アプリの利用期間:1年以上
TIDIO LLCが返信しました 2023年2月2日

Dear customer, I'm really sorry to see your opinion, and I must respectfully disagree.

The number of good reviews we have received so far is based on our constant work to keep Tidio a valuable service for online businesses. We also strive to provide top-notch customer service to answer customers' questions and quickly fix any issues with our tool.

The notifications problem you reported in September 2022 was a slight misunderstanding of the Tidio features. That sometimes happens, and our staff did their best to explain that you cannot receive a live notification while you're offline and have the Tidio admin panel closed. That is why you need to be logged in and set to online in your Tidio to receive pop-up notifications.

The average response time of our agents for the chats we had with you was around 60 seconds. Once we escalated your request to our Tier 2 team for a more in-depth look, the replies took us an average of 2 hours, which is in line with our standards and faster than many other companies in our industry.

Your account is midway through the yearly subscription. That disqualifies it from a refund due to the Refund Policy, available in Tidio's Terms & Conditions. I hope your newfound system will help you succeed in your business, and we're happy to help you get back to Tidio.

Best,
Olek
Tidio

2023年2月2日

Very good support and service would definitely recommend Tidio.
Its good for smaller stores and very easy to use

Zethgadgets
デンマーク
アプリの利用期間:23分

このアプリについて

公開日

2014年7月14日

言語

英語、 ドイツ語、 フランス語、 イタリア語、 ポルトガル語 (ブラジル)、と スペイン語

以下と統合:

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

開発者:TIDIO LLC

TIDIO LLCの詳細情報

平均評価:4.7

Shopify アプリストア向けのアプリ構築経験:8年

サポート

メッセージを送信

+1 (415) 429-6331

support@tidio.net

この開発者は日本語での直接的なサポートを提供していません。

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