Tidio Live Chat & AI Chatbots
Galerij met uitgelichte afbeeldingen
Klantenervaring platform met live chat, Lyro AI-chatbot, ticketing en meer
Tidio is een klantenervaring platform dat online winkels in staat stelt uitstekende klantenservice te bieden en passieve bezoekers om te zetten in actieve kopers. Het heeft kant-en-klare verkoop- en ondersteuningschatbots die de omzet verhogen en direct de meest voorkomende vragen van uw klanten beantwoorden. Het beheren van al uw klantberichten op één plek maakt Tidio een eenvoudige, maar krachtige helpdeskoplossing voor uw team. Met speciale Shopify-functies is het nog efficiënter!
- Praat met uw bezoekers via live chat – los snel problemen op en verkoop proactief
- Werk samen met onze Lyro AI-bot om automatisch de vragen van uw klanten op te lossen
- Bekijk winkelwagentjes, controleer bestelgeschiedenis en raad producten aan direct in de chat
- Voeg Tidio in seconden toe aan uw Shopify-winkel – klik gewoon op App toevoegen
- Beheer en los klantverzoeken op met een eenvoudig ticketsysteem
Bevat automatisch vertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels, Duits, Frans, Italiaans, Portugees (Brazilië), en Spaans
Deze app is niet vertaald in het Nederlands
Werkt met
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Prijs
Free
Gratis
- Live Chat - gesprekken met 50 gebruikers
- Flows: met maximaal 100 bezoekers/maand
- Ticketing
- Mobiele app
- Social media integraties
Customer Service
$29 /maand
of $290/jaar en bespaar 17%
100 gesprekken voor $29, 250 - 1000 gesprekken voor $59
- Alle functies van het gratis plan
- Analytics
- Live bezoekerslijst
- Openingstijden
- Tidio AI antwoordassistent
- Live chat ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Flows
$29 /maand
of $290/jaar en bespaar 17%
Bereik tot 40k bezoekers. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Automatiseringsanalyses
- Chatbot-sjablonen
- Visuele chatbot-bouwer
- Geen Tidio-branding (add-on)
- Live chat ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Lyro AI Chatbot
$39 /maand
of $390/jaar en bespaar 17%
Bereik tot 200 Lyro-gesprekken. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Website scraper
- Lyro taken
- Native Shopify acties
- Geen Tidio-branding (add-on)
- Live chat ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (1.929)
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
I have consistently encountered issues with the system:
If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.
Spell check and grammar check do not work.
Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.
If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.
The AI chat does not always provide the correct answers.
I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
Ondersteuning
App-ondersteuning aangeboden door TIDIO LLC.
Of ga naar hun ondersteuningsportaalHulpbronnen
Geïntroduceerd
14 juli 2014
Uitgelicht in
Meer apps zoals deze
