Tidio ‑ Live Chat & AI Chatbot
Galerij met uitgelichte afbeeldingen
Verbeter de klantervaring met een chatbot, AI-agent en live chat in één helpdesk voor je winkel.
Meer dan alleen een live chat-extensie en chatbot-app voor Shopify. Tidio is een flexibel klantbelevingsplatform ontworpen om (1) de verkoop te verhogen, (2) het werk van de klantenservice te verminderen en (3) tijd te besparen—voor zowel klanten als bedrijven. Eén klik, plug-and-play. Tidio stroomlijnt de communicatie met klanten met zijn alles-in-één helpdesksoftware voor Shopify, aangedreven door AI. Beheer tickets, praat met klanten en raad producten aan om je bedrijf te laten groeien. Gratis plan beschikbaar. Geen creditcard vereist.
- Live chat-app—bied live ondersteuning, los problemen op en verkoop via chat en video
- Chatbot-integratie—maak chatbot-automatiseringsstromen en voed je trechter 24/7
- AI-chatbot—los de meeste klantenserviceproblemen op met Lyro, de AI-verkoopassistent
- Helpdesksoftware—beheer alles vanuit één, gebruiksvriendelijk, gecentraliseerd paneel
- Realtime omnichannel-ondersteuning—Bekijk winkelwagentjes, eerdere bestellingen en raad producten aan
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- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels, Duits, Frans, Italiaans, Portugees (Brazilië), Spaans, Nederlands, Zweeds, Noors, Sloveens, Pools, en Deens
Werkt met
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Prijs
Free
Gratis
- Live Chat - gesprekken met 50 gebruikers
- Stromen: met maximaal 100 bezoekers/maand
- Ticketing
- Mobiele app
- Social media-integraties
Customer Service
$29 /maand
of $290/jaar en bespaar 17%
100 gesprekken voor $29, 250 - 1000 gesprekken voor $59
- Alle functies van het gratis plan
- Analytics
- Lijst met live bezoekers
- Openingstijden
- Tidio AI-antwoordsassistent
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Flows
$29 /maand
of $290/jaar en bespaar 17%
Bereik tot 40k bezoekers. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Automatiseringsanalyses
- Chatbot-sjablonen
- Visuele chatbot-bouwer
- Geen Tidio-branding (add-on)
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
Lyro AI Chatbot
$39 /maand
of $390/jaar en bespaar 17%
Bereik tot 200 Lyro-gesprekken. Upgrade naarmate je groeit.
- Alle functies van het gratis plan
- Website scraper
- Lyro-taken
- Native Shopify-acties
- Geen Tidio-branding (add-on)
- Live chat-ondersteuning (24/5)
Gratis proefperiode van 7 dagen
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (1.966)
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
I honestly don’t even know how to describe what happened.
I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company.
Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side.
Too late. I definitely think there’s something wrong on their side.
I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients.
Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed."
Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring.
We appreciate the feedback and remain committed to providing a reliable experience for all our users.
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.
We're happy to know that our assistance was useful and help you start with Tidio :)
Ondersteuning
App-ondersteuning aangeboden door TIDIO LLC.
Of ga naar hun ondersteuningsportaalHulpbronnen
Geïntroduceerd
14 juli 2014
Uitgelicht in
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