Tidio Live Chat & AI Chatbots
Galleri med utvalda bilder
Plattform för kundupplevelse med livechatt, Lyro AI-chattbot, ärendehantering och mer
Tidio är en plattform för kundupplevelse som gör det möjligt för onlinebutiker att erbjuda utmärkt kundservice och omvandla passiva besökare till aktiva köpare. Den har färdiga försäljnings- och supportchattbotar som ökar intäkterna och omedelbart svarar på de vanligaste frågorna från dina kunder. Att hantera alla dina kundmeddelanden på ett ställe gör Tidio till en enkel, men kraftfull helpdesk-lösning för ditt team. Med dedikerade Shopify-funktioner är det ännu mer effektivt!
- Prata med dina besökare på livechatt – lös problem snabbt och sälj proaktivt
- Arbeta tillsammans med vår Lyro AI-bot för att automatiskt lösa dina kunders frågor
- Förhandsgranska kundvagnar, kontrollera orderhistorik och rekommendera produkter direkt i chatten
- Lägg till Tidio i din Shopify-butik på några sekunder – klicka bara på Lägg till app
- Hantera och lös kunders förfrågningar med ett enkelt ärendehanteringssystem
Innehåller automatöversatt text
- Höjdpunkter
- Populär bland företag i USA
- Fungerar med de senaste temana
Språk
engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), och spanska
Denna app finns inte översatt till svenska
Fungerar med
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Free
Gratis
- Livechatt - konversationer med 50 användare
- Flows: med upp till 100 besökare/mån
- Ärendehantering
- Mobilapp
- Integrationer med sociala medier
Customer Service
$29 /månad
eller $290/år och spara 17 %
100 konversationer för $29, 250 - 1000 konversationer för $59
- Alla funktioner i Free-planen
- Analysverktyg
- Lista över livebesökare
- Öppettider
- Tidio AI-svarsassistent
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Flows
$29 /månad
eller $290/år och spara 17 %
Nå upp till 40k besökare. Uppgradera när du växer.
- Alla funktioner i Free-planen
- Automationsanalys
- Chattbot-mallar
- Visuell chattbot-byggare
- Ingen Tidio-branding (tillägg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Lyro AI Chatbot
$39 /månad
eller $390/år och spara 17 %
Nå upp till 200 Lyro-konversationer. Uppgradera när du växer.
- Alla funktioner i Free-planen
- Webbplats-scraper
- Lyro-uppgifter
- Inbyggda Shopify-åtgärder
- Ingen Tidio-branding (tillägg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Innehåller automatöversatt text
Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (1 929)
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
I have consistently encountered issues with the system:
If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time.
Spell check and grammar check do not work.
Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook.
If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales.
The AI chat does not always provide the correct answers.
I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND.
UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you.
Olek - Tidio
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at support@tidio.net
Support
Support på appen tillhandahålls av TIDIO LLC.
Eller besök deras supportportalLansering
14 juli 2014
Utvald i
Fler appar som den här
