Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI Chatbots

Gratisplan tillgänglig. Ytterligare avgifter kan tillkomma.
Betyg (4,7)
Recensioner
Utvecklare

Höjdpunkter

Populär bland företag som ditt
  • Baserat i USA
Skapad för ditt företag
  • Fungerar med de senaste temana

Om appen

Lansering

14 juli 2014

Språk

engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), och spanska

Fungerar med

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

Customer experience platform with live chat, Lyro AI chatbot, ticketing, email marketing, and more

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! mer
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Solve up to 70% of your customers questions automatically with our Lyro AI bot
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system

Priser

Free

Gratis att installera

The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$25/månad

eller $250/år och spara 17 %

Additional operator seat from $25per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$29/månad

eller $290/år och spara 17 %

2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139

  • All Free plan features
  • Chatbots - 2,000 visitors included
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$394/månad

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Free

Gratis att installera

The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$25/månad

eller $250/år och spara 17 %

Additional operator seat from $25per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$29/månad

eller $290/år och spara 17 %

2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139

  • All Free plan features
  • Chatbots - 2,000 visitors included
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$394/månad

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

1 703 recensioner

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
20 december 2022

Everyone should have Tidio! I am not just saying this for no reason at all, it is a chat box that can be utilized any where you are. Even on your desktop! I had Tidio for my store last year then decided to try out the shopify inbox. However, that was a big mistake leaving Tidio as the shopify inbox is experiencing tech problems, and I was unable to communicate with my customers. Thus, I decided to give Tidio another try, and I am so grateful to be able to integrate them once again! My customer rep Martin, is amazing to work with, very knowledgable, and helpful to no end! He is so incredible, I hope he gets a raise! :) Because of his help, I am able to chat with my customers right from my desktop without a browser! How awesome is that!!?? Take the chance on Tidio, you will be happy you did, and so will your customers! Blessings, and as Always Happy Organics from HeavenAh Organics, Nia

HeavenAh Organics
USA
6 månader användning av appen
TIDIO LLC svarade 10 januari 2023

Hi Nia! Thank you so much for the amazing review :) It's so great to know that you like using Tidio so far. We're also happy that Martin was so helpful, he's one of the best :) Let us know in case you need any further guidance. Chris

Redigerat 24 juli 2023

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.

Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

lil'Vistas
Storbritannien
13 dagar användning av appen
30 juni 2023

I love Arek, helped me really well and wasn't annoying like other regular customer support people. You can only have 100 conversations via the chat each month. I love the multilanguage feature which is perfect for shops that sell in different languages. its a very good app in my opinion with broad customization and good customer support. It helps me with conversion rate because you can give everyone couponcode.

Vynoo
Nederländerna
5 månader användning av appen
17 februari 2023

It's early days but so far so good. I have a slightly complicated setup with subdomains but this has been navigated with brilliant support from the Tidio team.

I am loving the fact that the integration with Shopify allows our customers to get immediate responses to some questions such as shipping costs, order tracking and more. This give the customer immediate service through the bot and saves me a job as well. I quickly got familiar with how the bots are set up and I am not a coder, just an average user. I'm excited to see where this leads us.

Momiji-uk
Storbritannien
3 månader användning av appen
TIDIO LLC svarade 6 april 2023

Hi! Thanks for the great review! Hope it is still going good!
Really great to hear you enjoy the Shopify integration and features, we do our best to grow them! Should you have any questions just let us know!

3 november 2022

It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.

EverythingON
Dominikanska republiken
3 månader användning av appen
TIDIO LLC svarade 4 november 2022

Hi there! Thank you very much for your kind review :) It's really great to know that you are enjoying using our app so far. Let us know in case you need any guidance. Chris

Om appen

Lansering

14 juli 2014

Språk

engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), och spanska

Fungerar med

Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.me

Skapad av TIDIO LLC

Om TIDIO LLC

4,7 i genomsnittligt betyg

Har skapat appar för Shopifys appbutik i 9 år

Support

Skicka ett meddelande

support@tidio.net

Den här utvecklaren erbjuder inte direkt support på Svenska.

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