
Tidio â Live Chat & AI Chatbot
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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But itâs more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.
- Live chat appâprovide live support, resolve issues, and sell via chat and video
- Chatbot integrationâcreate chatbot automation flows and feed your funnel 24/7
- AI chatbotâresolve most customer support issues with Lyro the AI sales assistant
- Help desk softwareâmanage everything from one, easy-to-use, centralized panel
- Real-time omni-channel supportâPreview carts, past orders and recommend products
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- PopulÀrt i butiker som din
- Baserat i USA
- Höjdpunkter
- Fungerar med de senaste temana
SprÄk
engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), spanska, nederlÀndska, svenska, norska, slovenska, polska, och danska
Fungerar med
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Free
Gratis
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 /mÄnad
eller $290/Är och spara 17 %
100 conversations for $29, 250 - 1000 conversations for $59
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Prova gratis i 7 dagar
Flows
$29 /mÄnad
eller $290/Är och spara 17 %
Reach up to 40k visitors. Upgrade as you grow.
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Prova gratis i 7 dagar
Lyro AI Chatbot
$39 /mÄnad
eller $390/Är och spara 17 %
Reach up to 200 Lyro conversations. Upgrade as you grow.
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. à terkommande och anvÀndningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (850)
Our business is in the pet healthcare centre. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
Terrible Customer Support â 30+ Days, No Resolution
We have spent over a month trying to resolve a basic WhatsAppâintegration error on Tidio. Despite countless emails, chatbot conversations, and a âLevel 2â escalation, our phone number still shows as "pending" and messages never send.
- 30+ days, still broken. Every reply repeats the same âdisconnect and reconnectâ scriptânothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidioâs inaction has cost us sales and credibility.
- Empty promises. Each âweâll get back to you shortlyâ stretches into days of silence.
If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, humanâcentered help for missionâcritical features, look elsewhereâIâm canceling and moving back to Metaâs own (free) tools.
Hello, thank you for your feedback. Weâre sorry about the difficulties youâve encountered with the WhatsApp integration.
Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.
We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if youâre willing to resume the conversation.
Please feel free to reply to our last email at any time â we remain ready to assist.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Lovely, thank you so much for your review! It means a lot to us.
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you.
- Chris
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
Support
Support pÄ appen tillhandahÄlls av TIDIO LLC.
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Lansering
14 juli 2014
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