Tidio â Live Chat & AI Chatbot
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FörbÀttra kundupplevelsen med en chatbot, AI-agent och livechatt i en helpdesk för din butik.
Tidio lÄter dig engagera kunder med förinstÀllda meddelanden och prata med dem medan de handlar via livechatt. Men det Àr mer Àn bara en livechattförlÀngning och chatbot-app för Shopify. Du kan ocksÄ anvÀnda konversations-AI för att sÀlja mer via personliga produktrekommendationer. Tidio lÄter dig se kunder i realtid och lÀra dig vilka produkter de har tittat pÄ för att öka genomsnittligt ordervÀrde med rabattkoder. Allt detta frÄn en helpdesk med dedikerade Shopify-funktioner.
- Livechatt-appâge live support, lös problem och sĂ€lj via chatt och video
- Chatbot-integreringâskapa chatbot-automationsflöden och fyll din funnel 24/7
- AI-chatbotâlös de flesta kundsupportfrĂ„gor med Lyro, AI-försĂ€ljningsassistenten
- Helpdesk-programvaraâhantera allt frĂ„n en, lĂ€ttanvĂ€nd, centraliserad panel
- Realtids omni-kanalsupportâFörhandsgranska kundvagnar, tidigare bestĂ€llningar och rekommendera produkter
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- Höjdpunkter
- PopulÀr bland företag i USA
- Fungerar med de senaste temana
SprÄk
engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), spanska, nederlÀndska, svenska, norska, slovenska, polska, och danska
Fungerar med
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Gratis
Gratis
- Livechatt - konversationer med 50 anvÀndare
- Flöden: med upp till 100 besökare/mÄn
- Biljettsystem
- Mobilapp
- Sociala medier-integreringar
Kundservice
$29 /mÄnad
eller $290/Ă„r och spara 17Â %
100 konversationer för $29, 250 - 1000 konversationer för $59
- Alla gratisplanens funktioner
- Analysverktyg
- Lista över livebesökare
- Ăppettider
- Tidio AI-svarsassistent
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Flöden
$29 /mÄnad
eller $290/Ă„r och spara 17Â %
NÄ upp till 40k besökare. Uppgradera nÀr du vÀxer.
- Alla gratisplanens funktioner
- Automationsanalys
- Chatbot-mallar
- Visuell chatbot-byggare
- Ingen Tidio-branding (tillÀgg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Lyro AI Chatbot
$39 /mÄnad
eller $390/Ă„r och spara 17Â %
NÄ upp till 200 Lyro-konversationer. Uppgradera nÀr du vÀxer.
- Alla gratisplanens funktioner
- Webbplats-scraper
- Lyro-uppgifter
- Inbyggda Shopify-ÄtgÀrder
- Ingen Tidio-branding (tillÀgg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. à terkommande och anvÀndningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (851)
Terrible Customer Support â 30+ Days, No Resolution
We have spent over a month trying to resolve a basic WhatsAppâintegration error on Tidio. Despite countless emails, chatbot conversations, and a âLevel 2â escalation, our phone number still shows as "pending" and messages never send.
- 30+ days, still broken. Every reply repeats the same âdisconnect and reconnectâ scriptânothing changes.
- No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare.
- Business impact ignored. Our store relies on WhatsApp to serve customers; Tidioâs inaction has cost us sales and credibility.
- Empty promises. Each âweâll get back to you shortlyâ stretches into days of silence.
If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, humanâcentered help for missionâcritical features, look elsewhereâIâm canceling and moving back to Metaâs own (free) tools.
Hello, thank you for your feedback. Weâre sorry about the difficulties youâve encountered with the WhatsApp integration.
Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further.
We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if youâre willing to resume the conversation.
Please feel free to reply to our last email at any time â we remain ready to assist.
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Tidio has been a big help for us so far. Lyro handles all the repetitive questions, saving us time, and its easy to set up and use. Plus, their customer service is fantastic if you need any help getting started.
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
Support
Support pÄ appen tillhandahÄlls av TIDIO LLC.
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14 juli 2014
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