Tidio â Live Chat & AI Chatbot
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FörbÀttra kundupplevelsen med en chatbot, AI-agent och livechatt i en helpdesk för din butik.
Mer Ă€n bara en livechattförlĂ€ngning och chatbot-app för Shopify. Tidio Ă€r en flexibel kundupplevelseplattform designad för att (1) öka försĂ€ljningen, (2) minska kundsupportarbetet och (3) spara tidâbĂ„de för kunder och företag. Ett klick, plug-and-play. Tidio effektiviserar kundkommunikationen med sin allt-i-ett helpdesk-programvara för Shopify, driven av AI. Hantera biljetter, prata med kunder och rekommendera produkter för att vĂ€xa ditt företag. Gratis plan tillgĂ€nglig. Inget kreditkort krĂ€vs.
- Livechatt-appâge live support, lös problem och sĂ€lj via chatt och video
- Chatbot-integrationâskapa chatbot-automatiseringsflöden och fyll din tratt 24/7
- AI-chatbotâlös de flesta kundsupportfrĂ„gor med Lyro, AI-försĂ€ljningsassistenten
- Helpdesk-programvaraâhantera allt frĂ„n en, lĂ€ttanvĂ€nd, centraliserad panel
- Support i realtid pĂ„ flera kanalerâFörhandsgranska kundvagnar, tidigare bestĂ€llningar och rekommendera produkter
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- Höjdpunkter
- PopulÀr bland företag i USA
- Fungerar med de senaste temana
SprÄk
engelska, tyska, franska, italienska, portugisiska (brasiliansk portugisiska), spanska, nederlÀndska, svenska, norska, slovenska, polska, och danska
Fungerar med
- Zendesk
- Mailchimp
- Google Analytics
- Zapier
- Klaviyo
- Judge.me
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Free
Gratis
- Livechatt - konversationer med 50 anvÀndare
- Flöden: med upp till 100 besökare/mÄnad
- Biljettfunktion
- Mobilapp
- Sociala medieintegrationer
Customer Service
$29 /mÄnad
eller $290/Ă„r och spara 17Â %
100 konversationer för $29, 250 - 1000 konversationer för $59
- Alla funktioner i gratisplanen
- Analysverktyg
- Lista över livebesökare
- Ăppettider
- Tidio AI-svarsassistent
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Flows
$29 /mÄnad
eller $290/Ă„r och spara 17Â %
NÄ upp till 40 000 besökare. Uppgradera nÀr du vÀxer.
- Alla funktioner i gratisplanen
- Automatiseringsanalys
- Chatbot-mallar
- Visuell chatbot-byggare
- Ingen Tidio-branding (tillÀgg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
Lyro AI Chatbot
$39 /mÄnad
eller $390/Ă„r och spara 17Â %
NÄ upp till 200 Lyro-konversationer. Uppgradera nÀr du vÀxer.
- Alla funktioner i gratisplanen
- Webbplats-scraper
- Lyro-uppgifter
- Inbyggda Shopify-ÄtgÀrder
- Ingen Tidio-branding (tillÀgg)
- Livechatt-support (24/5)
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. à terkommande och anvÀndningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (1Â 968)
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
I honestly donât even know how to describe what happened.
I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesnât sound like an upstanding company.
Hours later I receive another response from Chris, who states heâs with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that heâs not replying to me so that I donât think something went wrong on their side.
Too late. I definitely think thereâs something wrong on their side.
I cannot uninstall this app fast enough, and have asked for a refund. I donât know what you, the reader, may want to do with this information, but I canât suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients.
Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honestâwhile the mistake was bad, it wasnât as sketchy as it might have seemed."
Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didnât leave the best impression. Mistakes happen, and weâve already corrected the issue to prevent it from recurring.
We appreciate the feedback and remain committed to providing a reliable experience for all our users.
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.
We're happy to know that our assistance was useful and help you start with Tidio :)
Support
Support pÄ appen tillhandahÄlls av TIDIO LLC.
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14 juli 2014
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