相关类别

Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify 应用洞察
  • 深受美国商家喜爱

提供免费套餐。 可能收取其他费用。

应用亮点

  • 最新技术:适用于最新模板

键值分区

Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

应用详细信息

Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

推出日期

集成对象

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo
Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

推出日期

集成对象

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo

Free

免费

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/月

或按 $15.83/月的价格每年一次性收取 $190

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/月

或按 $32.50/月的价格每年一次性收取 $390

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/月

或按 $240.83/月的价格每年一次性收取 $2,890

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

* 所有费用均以USD结算。
** 定期费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

评论

4.8 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

每个评分等级的数量
  • 89% 的评分是 5 星
  • 6% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星

评论列表

评论筛选和排序

  • ELEGANCY WAY

    地点 马来西亚

    I thank the work team for their patience and enduring our inquiries until the problem was resolved. thanks a lot

  • Custom Frame Solutions

    地点 美国
    使用应用的时间 大约2个月

    had an issue and support helped resolve it quickly. very pleased with the service. So far a great app

  • Superstacy UK

    地点 英国
    使用应用的时间 大约2个月

    Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.

    开发人员回复
    2022年11月24日

    Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.

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