配图图库
您的 AI 客服会解答问题、处理订单并促成销售。您的团队只需在关键时刻介入。
不仅仅是实时聊天：这是一个涵盖聊天、电子邮件和社交媒体的帮助台，由兼具客服和销售功能的 AI 客服 Lyro 提供支持。Lyro 不仅仅是回答问题，还能根据您的规则执行操作：通过 API 在 Shopify 或任何 CRM 中处理订单状态、退款、取消和订单编辑。在您的店面中，Lyro 也能促成销售：它会在产品页面上发起对话，比较产品并将产品添加到购物车。当需要人工介入时，您的团队可以查看订单和实时购物车，并通过 Tidio 收件箱发送产品、折扣或订单更新信息。
- 在一个收件箱中集成聊天、电子邮件、Instagram 和 WhatsApp——支持网页版和移动应用
- 由一个 AI 客服来解决支持工单并促成销售，无需两个独立的工具
- 产品页面上的主动式 AI：比较产品、提供推荐并添加到购物车
- Lyro 操作：根据您的规则在 Shopify 中或通过 API 处理退款和订单编辑
- 有上限的 AI 额度：Lyro 会在达到限额时暂停，让您免受意外账单困扰
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语， 德语， 法语， 意大利语， 葡萄牙语（巴西），以及 西班牙语
这款应用未翻译成简体中文
适配以下产品：
- Google Analytics
- Judge.me
- Klaviyo
- Mailchimp
- Zapier
- Zendesk
类别
定价
选择最适合您业务的套餐。
免费
免费
特色功能
- 实时聊天 - 与 50 名用户对话
- Flows：每月最多 100 名访客
- 工单系统
- 移动应用
- 社交媒体集成
客户服务
$29 /月
或 $290/年（可节省 17%）
29 美元可进行 100 次对话；59 美元可进行 250 - 1,000 次对话
特色功能
- 免费套餐的所有功能
- 分析
- 实时访客列表
- 工作时间
- Tidio AI 回复助手
- 实时聊天支持 (24/5)
7 天免费试用
Flows
$29 /月
或 $290/年（可节省 17%）
覆盖多达 4 万名访客。随着业务增长随时升级。
特色功能
- 免费套餐的所有功能
- 自动化分析
- 聊天机器人模板
- 可视化聊天机器人生成器
- 无 Tidio 品牌标识（附加组件）
- 实时聊天支持 (24/5)
7 天免费试用
Lyro AI 聊天机器人
$39 /月
或 $390/年（可节省 17%）
可进行多达 200 次 Lyro 对话。随着业务增长随时升级。
特色功能
- 免费套餐的所有功能
- 网站抓取工具
- Lyro 任务
- 原生 Shopify 操作
- 无 Tidio 品牌标识（附加组件）
- 实时聊天支持 (24/5)
7 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (1,352)
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward.
However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup.
The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.
Thank you for taking the time to share your feedback with us. We really appreciate it!
We’re also sorry to hear about the difficulties you’ve experienced with our support. We reviewed your case on our end and noticed that we have been replying to your emails, but unfortunately, we haven’t received a response from you.
We’ve just reached out to you again via email. Could you please check your spam or junk folder in case our replies are being filtered there?
We’ll be more than happy to help you with any questions or issues you may have.
Una experiencia muy buena la verdad, antes usabamos PERMUT y nos hemos cambiado a TIDIO, muy top.
Ojala los precios fueran un poco más asequibles, pero en cuanto a funcionalidades, top.
Thank you so much for sharing your experience! We're thrilled to hear that you've made the switch to Tidio and that you're enjoying the features. 🙌
We also really appreciate your feedback on our pricing — we'll make sure to pass it along to the team.
Thanks again for choosing Tidio and for the kind words! 💙
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.
Thank you so much for sharing your experience! We're really glad to hear that Tidio has made getting started with live chat easy for your team and that the dashboard keeps your day-to-day support simple and smooth.
We truly appreciate the recommendation and are happy to have you with us! 🙌
支持
应用支持由 TIDIO LLC 提供。
