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Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

Key values section

Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

App details

Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

Launch date

Integrates with

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo
Tidio ‑ Live Chat & Chatbots

Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

Launch date

Integrates with

  • GetResponse
  • Zendesk
  • Mailchimp
  • Google Analytics
  • Zapier
  • klaviyo

Free

Free

  • Live Chat - conversations with 50 users
  • 3 chat operators (only free plan)
  • Chatbots: with up to 100 visitors/mo
  • Visitors list
  • Mobile app

Communicator plan

$19/month

or $15.83/month billed at $190 once per year

Additional operator seat from €15.83 per month/each.

  • 1 chat operator
  • Unlimited conversations
  • All Free plan features
  • Live typing preview
  • Live visitor data
  • Departments
  • Visitors' profiles' notes

Chatbots Plan

$39/month

or $32.50/month billed at $390 once per year

  • All Free plan features
  • Chatbots - conversations with 40,000 users
  • Chatbot templates
  • Visual chatbot editor
  • Email, 24/5 Live Chat support

Tidio+

$289/month

or $240.83/month billed at $2,890 once per year

The final price depends on the chosen plan configuration

  • Live Chat - unlimited
  • Custom no. of operators
  • Chatbots - custom no. of engagements
  • Email, 24/5 Live Chat, 24/7 emergency phone
  • AI Bots

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • VibeVice™

    Location United States
    Time spent using app Almost 2 years

    Very disappointing results and customer service with the premium options. I was charged 20 days before my normal renewal date. The customer service provided was very unprofessional. The chatbots act up and make customers go away instead of keeping them engaged. Tried contacting the customer service department multiple times to fix the issue, expectations were set but never delivered nor bothered to follow up. If you want to waste your time, your money get this one...

    Developer reply
    December 3, 2022

    Hi there!

    We're sorry to hear about your not satisfactory experience! Our Customer Satisfaction Specialist will contact you directly to address it. Thank you for letting us know!

  • IMALENT®

    Location China
    Time spent using app About 3 years

    Tidio is great, easy to use and good customer service. I have been using it for 3 months and I'm responsible to say it's a great one.

  • Fantasy-Printer

    Location Germany
    Time spent using app About 17 hours

    Ich bin sehr zufrieden mit der App und dem Kundensupport Die App ist sehr übersichtlich, und die Mobile-App läuft auch einwandfrei :)

    Developer reply
    December 2, 2022

    Hi there! Thank you so much for your lovely review :) It's great to know that you find our app clear to use, and that you are satisfied with our support team.

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