Respond on Chat and Messenger
Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
Enable Bots and increase sales
Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!
Set up in less than 30 seconds
Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!
About Tidio ‑ Live Chat & Chatbots
Are you looking for a tool that would increase your customers’ satisfaction, boost sales, and is available for free? You’ve come to the right place!
Tidio uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners.
Reply to your customers’ queries instantly and increase sales by as much as 40%
By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time -- they’ll contact you.
Bots will respond to your customers’ queries when you’re not able to
Customers of online stores demand immediate responses to their questions. Nobody can be available 24/7. Except for Bots, that is! Bots automatically reply to 43% of the most popular inquiries. Right after registering, with a few clicks of the mouse, you’ll be able to add Bots that will check product availability, inform about delivery status, and give the estimated delivery time. When faced with an issue, the Bot will transfer the conversation to an operator.
No more abandoned carts and lost sales, thanks to dedicated tracking and Bot that will solve your customers’ issues 24/7
Imagine being able to chat with every customer who abandons their cart in your store, around the clock. You can ask about their reasons for not going through with a purchase. If it helps, you can also offer them discounts and save as much as 60% of the transactions. This is how the Abandoned Cart Bot works.
No matter how your customer gets in touch, you will always be able to respond thanks to e-mail and Messenger integration
How many times have you missed a customer’s message that was sent through a channel you haven’t been checking frequently? In Tidio, you’ve got all your channels in one place -- you’re always able to reply to messages. If you’re often away from your computer, we’re also giving you our free mobile app.
A modern widget design that suits any website
When designing the widget, it was our goal to make it gorgeous and suitable for any website. Dozens of thousands of sites that use Tidio have shown us that we’ve done a good job. You can adjust your own widget to the colour scheme of your store.
Tidio is also:
- The option to support multiple languages;
- One of the highest-rated mobile app providers for iOS/Android in the industry;
- Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
- Rich widget customisation options;
- The option to see what your visitor is typing in real time;
- Fantastic 24/5 support;
- Support for 20+ integrations
- Google Analytics,
See the app in action
Explore how the app works in an example store.View example store
Additional operator seat €15 per month/each.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
a Chat icon can be customized on the page as needed. Fast and helpful support! Enjoying the app so far!
We really appreciate the review! Thank you for the perfect score
Elegant Bricks Limited
Really simple and effective chat system. We use the free edition for live chat only and it is perfect for our needs. We have previously tested the auto chat bot system to prompt users to sign up for the mailing list and similar and it's really effective, though too expensive for our small budget sadly. Highly recommended anyway.
Thank you so much for your review and the 5 stars! We are glad that you enjoy our free features
Brothers with Glass
I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.
I'm so sorry to see your review. We're now looking for a solution for you to resolve this issue with a dedicated support agent quickly. I'm also reviewing all of our communication to make sure that we did our best to help you. Olek - Head of Customer Service at Tidio