Name: Tidio ‑ Live Chat & Chatbots
Brand: TIDIO LLC
Rating: 4.8 (1,575 reviews)

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes

About this app

Launched

July 14, 2014

Languages

English, German, French, Italian, Portuguese (Brazil), and Spanish

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication.

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient! more

Talk to your visitors on live chat – quickly solve problems and sell proactively
Use pre-made chatbot strategies to solve problems and increase sales
Preview carts, check order history, and recommend products directly in the chat
Add Tidio to your Shopify store in 30 seconds – just click Add App
Manage and resolve customers' requests with a simple ticketing system

Pricing

Free

Live Chat - conversations with 50 users
3 chat operators (only free plan)
Chatbots: with up to 100 visitors/mo
Visitors list
Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

1 chat operator
Unlimited conversations
All Free plan features
Live typing preview
Live visitor data
Departments
Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 17%

All Free plan features
Chatbots - conversations with 40,000 users
Chatbot templates
Visual chatbot editor
Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 17%

The final price depends on the chosen plan configuration

Live Chat - unlimited
Custom no. of operators
Chatbots - custom no. of engagements
Email, 24/5 Live Chat, 24/7 emergency phone
AI Bots

Free

Live Chat - conversations with 50 users
3 chat operators (only free plan)
Chatbots: with up to 100 visitors/mo
Visitors list
Mobile app

Communicator plan

$19/month

or $190/year and save 17%

Additional operator seat from €15.83 per month/each.

1 chat operator
Unlimited conversations
All Free plan features
Live typing preview
Live visitor data
Departments
Visitors' profiles' notes

Chatbots Plan

$39/month

or $390/year and save 17%

All Free plan features
Chatbots - conversations with 40,000 users
Chatbot templates
Visual chatbot editor
Email, 24/5 Live Chat support

Tidio+

$289/month

or $2,890/year and save 17%

The final price depends on the chosen plan configuration

Live Chat - unlimited
Custom no. of operators
Chatbots - custom no. of engagements
Email, 24/5 Live Chat, 24/7 emergency phone
AI Bots

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1575 reviews

Overall rating

4.8

Counts per rating level

89% of ratings are 5 stars
1.4K
6% of ratings are 4 stars
89
1% of ratings are 3 stars
14
1% of ratings are 2 stars
22
3% of ratings are 1 stars
41

January 25, 2023

I'm new to the app...just learning the key features of it. But so far I like the way the Tidio Chatbots app works on my website. And the Tidio support staff has been very helpful in helping me navigate my dashboard and make edit changes.

Surf City Corvettes

United States