TikShop: Omega Pixel & Catalog
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Would give zero stars if I could.
Omega developers offered to help install the code as tracking wasn't working properly. We asked for specific times that any changes would be made so that we could immediately test as to make sure there was no impact on customers.
They agreed, then ignored this, making the change during the middle of the night and only informing us after the change had been made. The exact opposite of what was agreed. The result was that the code interrupted customers ability to add to basket and we were unable to take any orders until code was reverted. Cost us thousands of £.
Would not recommend, at all.
Hello everyone at Desmond & Dempsey Team,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand how frustrating this must be for you, and we are truly sorry for the misunderstanding about the fixing time.
As you mentioned, due to timezone differences, our technical staff had to fix the issue during your nighttime, but we understand that this may have caused some inconvenience. We also apologize for any confusion about our ability to miss your concern. Our developers would be more than happy to have a live session with you to investigate the issue and resolve it.
We want to assure you that we take your concerns seriously, and we are always committed to improving our services and providing the best experience for our customers.
Thank you again for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to contact us directly. We hope to have the opportunity to make things right and earn back your trust.
DO NOT INSTALL FOR TIKTOK**
This app is overreporting my sales, for example I've got 1 Complete Payment but in Ads Manager it showed 7 Complete Payments!
NOTE* I've NEVER ever had reporting issues this big with TikTok Sales Channel app. Although support keep telling me to enable API and it will fix it, they were delusional since API was turned ON and connected via code.
Notes for Omega Pixel -> Should you attempt to remove this review, I will pursue additional measures to substantiate my concerns regarding this application's quality since I've got proof of Ads manager and Chat transcripts to back up these claims.
Hi there,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
We are sorry to hear you had such a frustrating experience with the Tiktok Ad manager resulted in overreporting, that's not what we like to hear. I've shared your review with our dev team, and we are having a technical support agent to contact and check specifically your case. Please check your email and let us have another chance to support you in detecting this issue. Your satisfaction is our priority and we would love to make it right with this situation.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com
Thank you,
Kaylee, Leader of the Omega Customer Support team