Omega ‑ Pixels & Events API , 248 vurderinger
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Having some tracking issues with the app right now, which hopefully get solved soon. Nevertheless I can say that support is very gentle and really tries to help. Tracy is one of the best customer support guys I have ever been in contact with. Immediately messages when there is an update with the devs and always tries to help and look one step further.
Thanks for taking the time to leave us feedback! We appreciate it.
Our team has noticed your feedback about our tracking results compared to the Shopify report and has explained to you the difference between the two tools. We hope that this information will help!
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Tracked tiktok pixel well, will continue using it. The support also keep up to help with the installation.
Thank you for the 5 stars review. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡
Cheers,
Omega TikTok Multi Pixels team
This app is simple to install and navigate. excellent and helpful customer service and support. would recommend
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
perfect service awesome product i would recommend 200%!
had some issues during installation, Tracy helped me instantly!
You absolute flipppppping legend! 🔥🔥🔥🙌 thanks heaps for the kind words! Lets get more with TikTok multi pixels!!!!
Tracy and Omega TikTok Multi Pixels team
If you're looking to get very valuable data to stabilize your ads then you need the Omega app. It gives you highly accurate data to let you know what to optimize and integration is seamless. Also, customer service is top-notch.
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.
Their support is amazing, they stick with me until they fixed one little issue with the events not firing, thank you!
Oh WOW! Thanks for the review and kind words!
I'm sure you gonna crush it when the store starts growing 🙌
Yeyeyeyew!!!
The Omega TikTok Multi Pixels team
Customer service is very fast, highly recommended
It's always our pleasure to help you, your feedback means a lot to our team! Thank you so much for your words! 💗🧡💛💚
Would give zero stars if I could.
Omega developers offered to help install the code as tracking wasn't working properly. We asked for specific times that any changes would be made so that we could immediately test as to make sure there was no impact on customers.
They agreed, then ignored this, making the change during the middle of the night and only informing us after the change had been made. The exact opposite of what was agreed. The result was that the code interrupted customers ability to add to basket and we were unable to take any orders until code was reverted. Cost us thousands of £.
Would not recommend, at all.
Hello everyone at Desmond & Dempsey Team,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand how frustrating this must be for you, and we are truly sorry for the misunderstanding about the fixing time.
As you mentioned, due to timezone differences, our technical staff had to fix the issue during your nighttime, but we understand that this may have caused some inconvenience. We also apologize for any confusion about our ability to miss your concern. Our developers would be more than happy to have a live session with you to investigate the issue and resolve it.
We want to assure you that we take your concerns seriously, and we are always committed to improving our services and providing the best experience for our customers.
Thank you again for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to contact us directly. We hope to have the opportunity to make things right and earn back your trust.
DO NOT INSTALL FOR TIKTOK**
This app is overreporting my sales, for example I've got 1 Complete Payment but in Ads Manager it showed 7 Complete Payments!
NOTE* I've NEVER ever had reporting issues this big with TikTok Sales Channel app. Although support keep telling me to enable API and it will fix it, they were delusional since API was turned ON and connected via code.
Notes for Omega Pixel -> Should you attempt to remove this review, I will pursue additional measures to substantiate my concerns regarding this application's quality since I've got proof of Ads manager and Chat transcripts to back up these claims.
Hi there,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
We are sorry to hear you had such a frustrating experience with the Tiktok Ad manager resulted in overreporting, that's not what we like to hear. I've shared your review with our dev team, and we are having a technical support agent to contact and check specifically your case. Please check your email and let us have another chance to support you in detecting this issue. Your satisfaction is our priority and we would love to make it right with this situation.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com
Thank you,
Kaylee, Leader of the Omega Customer Support team
If you're looking for an app that can track events for your Tiktok ads, look no further than Omega Tiktok Multi Pixels. This app has made it incredibly easy for me to track and optimize my Tiktok advertising campaigns. I highly recommend the Tiktok Multi Pixels app for anyone looking to take their Tiktok advertising to the next level. With its intuitive interface, powerful features, and exceptional customer service, this app is a must-have for any business looking to succeed on Tiktok. A perfect 5-star app! Thank you Tracy for your hard work. I really appreciate you and your team
Woww! 🔥🔥 That’s so great to hear your feedback. I made sure that Tracy got the recognition she deserved. She was very happy to read your review.
Hope to see you again! 🥰