Omega for your TikTok pixel
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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Amazing customer support went quickly to the worst. This app is seriously buggy and most features require their dev team to debug first. There is no smooth set up. I spent all Thursday with their support and dev team to set up. Eventually all was said to be working. Hurray. Until Friday morning when just about every aspect of tracking was broken. The problem was, that on Friday morning, while already having campaigns running, I was told their dev team is off for the weekend until Monday. 24/7 customer support really means someone to sweet talk you while the dev team has a 3 days weekend instead of fixing seriously buggy app.
Hello,
I’m deeply sorry for the frustration and inconvenience you’ve experienced. If I were in your position, I’d feel the same way, this is not the level of service we strive to provide, and I take full responsibility for letting you down.
I’ve just learned that you wanted to escalate this to a manager, and I regret that our team didn’t prioritize this sooner. Moving forward, I’ll immediately revise our support protocols to ensure urgent issues like yours are escalated instantly.
I completely understand if trust is shaken, but I hope you’ll allow us to make this right. I also reached out to you for better support. I look forward to hearing from you.
Thank you for giving us a chance to regain your trust.
Sincerely,
Kaylee
Hello,
I was charged for an annual subscription to Omega TikTok Pixels, but I have never used this application.
I am kindly requesting a full refund.
Thank you in advance for your help.
Hello,
Thank you for letting us know about this.
Our support team has already reached out to you via email regarding the charge and to assist with your request. Please kindly check your inbox (and spam/junk folder just in case) so we can help you as quickly as possible.
We’re here and ready to resolve this for you.
Best regards,
Omega Support Team
