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The worst company to advertise. I strongly advise you, not to use it. They blocked your account without a reason and they never return your money back. I had money in my account that I didn't use and they don't return it back to me. BY FAR THE WORST SOCIAL MEDIA COMPANY TO ADVERTISE!
We're so sorry to hear about your experience! You're able to request a refund of your remaining account balance by following the instructions in this help-center article:
https://ads.tiktok.com/help/article?aid=10006003
This app is the worst I have used. Support is a complete joke.
AINDA NAO TIVE RETORNO, POR ISSO NAO POSSO FALAR WUE A EXPERIENCIA SEJA BOA, MAS VOU CONTINUAR TENTATO
So many scam shoppers. Not a single shopper was legit and I'm having to close my shop. Also, SO MANY violations. Seriously...trying to say I don't have brand authorization to sell items I legit carry in my shop. Just a waste of time and money. Don't bother.
A vast majority of their 5 star reviews are AI generated. Just read them and you'll see. I don't understand how Shopify allows all these fake reviews on their platform.
App is very limited in what you can do. Does not sync product orders between TikTok Shop and Shopify. Pretty much a pointless app.
It seems tiktok pixel is slowing down my web site. How can I solve this problem? Why should I spend money on a TikTok campaign when my website is too slow 'cose tiktok pixel?
Thank you for reaching out! We've partnered with Shopify on a 1-Click Pixel installation that is optimized for Shopify website performance. We'd love to help better understand your issue. Please submit a ticket: https://bit.ly/3PUeeQD
La atención al cliente es nula, no hay información clara, las paginas para leer las políticas están caídas o no existen y es una lastima, estaba muy animado de poder anunciarme esta plataforma. mi cuenta fue suspendida sin haberme emmpezado a anunciar y no dan razones claras ni via de comunicacion.
Thank you for sharing your feedback, and we'd like to try to help if we can. You can get in touch with our support team in your preferred language here: https://bit.ly/contactTT4B
I installed this app months ago and still can't get any help with setup. I also was suspended after setting up an ad account.
Hi there — we're sorry to hear that you've run into some issues setting up your ad account, and we'd like to help if we can! Please submit a support ticket here so our team can look into this: https://bit.ly/3CpunpO
ik kan mijn account niet koppelen
Adds close to a second of extra load time on our sites and on top of that the product catalog is not supported when the store use Norwegian as standard language. Support couldn't care less. This app needs some proper work.