TikTok

Horrible experience. Connecting products and having them link to TikTok shop is such a pain. You have to re categorize every products, they don't accept certain shipment providers. It is just a mess. Not worth it to sell through there or advertise my products. Very disappointed. Discontinues my products even though they are listed in the category they suggest.

It works really bad, I tried once, everything was well at the beginning but then they continued to take money from my account for nothing, but when I try to set up a campaign it says that I don't have enough money on my account, but I do, it works bad, no link works, no help centre, like nothing, hate it.

you would think today it would be plug in play... talk about the many loops you have to jump just to set up a shop that will take a few days just to see if your product will load.. this should be an easy sync but they would rather you pay developers to do something that should be done with ease... such a joke

Shopify is great, very intuitive and relatively easy to navigate and connecting it to a TikTok shop is relatively easy. TikTok Shop is very frustrating at times. The process of accepting orders and printing shipping labels is straight foreword but TikTok as a platform seems to hold more bearing in their buyers than their sellers. Buyer initiated refunds and returns are accepted and processed automatically with what feels like little regard from the Seller. Customer Service leaves much to desire. Any explanation of violations you might encounter and why they were applied are non-existent and it seems appeals of violations fall on deaf ears. Its unfortunate that is it such an effective way to get your products in front of possible consumers, as long as you color within the vague lines TikTok has set. Good Luck.

Absolute garbage

It is worthless and so is their nonexistent support. I can't run ad campaigns or upload videos to our business account. I have been trying to get help for weeks and have been completely ignored.
This horrible excuse for a company should be banned. We will be filing a complaint through Shopify and the FTC.

I don't even know where to begin with the number of issues trying to connect my shopify store to tiktok.

This app is wonderful if you want to spend several weeks trying to get integrated only to come out of it with a permanent & automatic TikTok Shop closure due to "Shop Compliance Incorrect Registration Information - Shop Closure". Attaching your EIN paperwork from the IRS apparently is not enough and they offer no proactive support when this will happen to you.

I get that it must be this way due to them trying to avoid fraud cases maybe? but it is a rather complicated set up and I am sure I am not the only store that is simply missing some setting somewhere that would be an easy thing to fix with a little assistance.

I am sure I could fix this shop violation easily as I am in fact a valid business with the proper paperwork and not a fraudster, but honestly this onboarding experience has taught me that this is not a selling partnership I want to pursue and I will stick to just marketing on TikTok which is an actual good experience. I think its just the shop experience itself to be honest and I also can only imagine the type of issues they had early on where these types of hurdles needed to be put in place.

This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.

I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product.

I'll have to wait until they come out with more granular features before I can comfortably switch to it.

Error message when trying to connect my tiktok shop to my shopify store. Continue to get the same error message "Oops, please reload page" with no other explaination. Tried 3 different browsers and got the same error message. App is a waste of time.