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La synchronisation s'est juste arreté. Je n'arrive plus à ouvrir l'plication tiktok sur mon compte shopify. Le problème n'est pas identifié. Je ne sais pas quoi faire.
Nous sommes désolés d'apprendre votre expérience ! Nous pouvons t'aider. Veuillez soumettre une catégorie d'incident : https://rb.gy/kz3s3b
Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.
We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at merchant-support@bytedance.com and we can go from there. Hope to talk to you soon.
every step of the way was a nightmare. had to reverify my phone number EVERY SINGLE TIME i entered any information. Entered my name?=phone# verify, enter my birthday?=phone# verify, ENTER MY PHONE NUMBER??=PHONE# VERIFY DENIED!!!!! TOO MANY ATTEMPTS??????? If you seen any sort of testimonial to the ease of using tiktok and shopify together, they lied!!
Very bad experience because of error.
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Tiktok is an amazing app with lots of fun and discoveries so i intend to get to enjoy its amenities
Ad account randomly stop spending. Tiktok is very inconsistent as a marketing channel. Always glitces or has issues and its hard to get it resolved quickly.
We're sorry to hear you're running into issues with your account — our team is here to help! Please submit a support ticket so that our team can review your account: https://bit.ly/3cZlRqD
It was easy to set up but then my ID which was approved suddenly became unapproved & the Jumio verification software did not work. Hence my shop is now in limbo & the verification app is just spinning around.
On trying to submit a bad review a new app called Athena opened up requiring registration. What is that about??
I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product.
I'll have to wait until they come out with more granular features before I can comfortably switch to it.