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Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult
Hi there — we're sorry to hear you're having trouble posting! To reach our support team, please submit a ticket here with more information so we can look into the issue you're experiencing: https://bit.ly/3jSJ3aI
Our Business Learning Center also has a great list of resources, tutorials, and courses that can help you get started: https://bit.ly/bizlearning
this is only for marketing and won't let me add my tiktok shop so I can't manage my orders in one place.
I have been trying to connect to my account for weeks. Just says network error. I have TT for business all set up but no matter what I do, I cant log in through Shopify
We're so sorry to hear you're running into issues with connecting your TikTok account! We're committed to getting you answers to this question. Please submit a support ticket here with any screenshots from your Shopify account: https://bit.ly/3PUeeQD
Getting the following error when I logged in a couple of days ago. "Your ad account has been frozen. Please try another account." Been advertising the same brand on facebook, pinterest, google, snapchat with absolutely no issue.
We're sorry to hear about your experience! We will temporarily "freeze" catalogs if your catalog is inactive and has no advertising activity associated with it in the last 28 days: https://bit.ly/3WQ16jy
You can get your catalog re-activated easily! Please reach out to our team for additional support (https://bit.ly/3PUeeQD) or check-out the instructions in the help-center article linked above.
I installed tiktok and it is so confusing, I spend $200 and I can't even see my ads, it gives me error message on my shopify that my account is not connected after spending money. The worst platform
Thanks for reaching out, and we're sorry to hear about your experience. We started investigating this for you and can use more information. Can you please submit a ticket here so we can help you? https://bit.ly/3CpunpO
E intentado por un med sincronizar tik tok con shopify me da un error el cual me comunico con tik tok dicen que todo esta bien, me comunico con shopify y dicen lo mismo. Super mal
Absolutely terrible customer service and support from TikTok. I got an email from Shopify that if I added TikTok as a channel, I would get an ad credit so I did just that AND even ran an ad campaign on the platform. When I didn't see the credit in my account, I reached out to the TikTok support team and didn't get even a response for a month, after I followed up twice. When I finally got in touch with them, they informed me that apparently, the ad credit is only for certain Shopify merchants($79 & $299 tiers). This was never mentioned in the email and there were no restrictions even called out - I'm pretty sure it's illegal for them to change up the qualifying criteria after the fact. I'm very disappointed in this level of service from TikTok and even after bringing this to their attention, they simply said they'd pass on my feedback and did nothing to make it right. I'm definitely going to steer clear of this platform, especially since the ad campaign results were less than stellar anyway.
Hello Blush Grove,
Thank you for your review. We are very sorry to hear about your experience and would like to try to help if we can. Please email us at merchant-support@bytedance.com and we can go from there.
Hope to talk to you soon.
Ticket ID 796388:
Waiting for promised 200€ ad credit for three weeks.
No support, only telling us to wait.
We're so sorry to hear that you've had a negative experience! We're investigating this issue and will follow-up with you via the ticket ID that you provided. Thanks for your patience.
I've got the same issue that so many do. TikTok store suspended with no reason given and no reply to support ticket. Been in business 8 years and are verified on Facebook and instagram with no issues. TikTok has been a huge pain to deal with. I also didn't get ad credits promised long ago. I wouldn't bother until they get their act together.
Dec 2023 UPDATE: Our account is now PERMAMENTLY DISABLED - due to lack of activity!!!
What a joke it is to try to advertise legitimate products on this platform!
October 2023 - Incredibly difficult and frustrating app. Very difficult to setup, practically impossible to get support, when you go to create a ticket, you are told you don't have access to your own account to create the ticket?
We wasted $500 to get an ad credit and got ZERO conversions. I would not waste your time on this app or on TikTok advertising.