TikTok

Support for the tiktok app doesn't exist.
Every day it tells me I'm 4th in like with a 3-16 hour wait...

Processo d'identificazione complesso e farragginoso, assistenza al cliente pessima

Sehr schlechter Support + KI. Hier ist es nicht möglich eine Manuelle Verifikation durchzuführen. Das System ist nicht manuell editierbar.

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!

It consistently does not sync with Shopify and keeps having me map the same products daily.

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

this has been such a nightmare trying to get this app to work with shopify.

This experience has been awful. The app made changes to my account without warning me (including a name change), it also doesn't let you sell used items which wasn't clear up front after making said changes. Umm, so only massed produced imported crap then?

The setup has been unnecessarily complex. Not hard. Just a lot of unnecessary steps. Let's you have little to no control over your policies like returns.

Shop was suspended due to Identity Re-Verification. Provided identifying information with images and videos as requested for shop and was approved then within 24 hours shop was suspended again for same reason.

Completed appeal process again with the requested 2 forms of government-issued photo ID: License and Passport; Corporate documentation: copy of business registration and business tax return Evidence of alternative sales channels: business website; Physical warehouse location and supporting documentation: ownership documents or leasing contracts, waybill showing delivery of inventory to warehouse, utility bills, video footage at warehouse location with packaging process; Picture of you holding your ID; Supporting videos and system still states information is not enough.

Well I am not sure who is reviewing the information, but training is needed for those reviewing appeal if the information provided does not prove I am a real person.

To get qualified I submitted my EIN several times and they could not get it working. The upload takes .pdf, .png, .jpg, and .jpeg and none of the formats would take it. In fact, their support team suggested all of the formats which I tried, but they said it needed to be unaltered. Um...its from the IRS in original format. Then ironically they said submit a printed file. Trash.