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"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned.
No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.
they charged $50 dollars three times with out informing me and with out giving me a service and no costumer support to help
App has been giving me the blues, I have been trying to syn for 3 days and I’m getting no help from customer service.
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My experience is still happening, I have not exactly determined it yet because I have not seen any difference in my sales.
Cannot even login or make an account "error system" and the support / ask for help button ? require an id and an already existing account you basically cannot use the app its ridiculous
Meh! Not VAT registered? No TIK TOK for you. Better to find out these things sooner, rather than later doncha think?
We're sorry for any frustration here! We've recently updated our VAT requirements, so you should now be able to bypass this step to create your TikTok Ads Manager account. If you have any questions getting started, please reach out through our contact form and our team will get in touch to assist: https://www.tiktok.com/business/en-US/contact
Not even 1 Star i have sent this message 3 times and i haven't herd back, I need help please i have an issue with TikTok Ads I have published a few ads and the cost was very high compared to the result. i have tried all the budgets the £20 and the 40 and 50 and 60. they all was the same the first a few minutes the viewers are goes between 20 & 30 viewer but no more and i have tried to delete the activities and publish again in case if the issue from my connection, but it is still the same. I have paid more than £380.00 for the ads and i only had [ 3 ] orders, that is really unfair. This is my third Email to you if didn't get any support or my ads been calculated again, I am going to leave this as review.
How does this useless app have 4.8 stars? This app serves no purpose at all. You can set up ads on TikTok without this app. You cannot even sync your Shopify catalog to TikTok. Complete garbage. I have wasted days for nothing. TikTok and Shopify both should be disgusted at misleading customers.
Not able to log on. Once I arrive at the section for entering my business account info the app crashes.
We're sorry to hear you run into login issues with your account — at this time, we were experiencing a technical issue that is now addressed. If you need support getting started on TikTok, please reach out to our team here: https://bit.ly/3QdGQo0