Avis (19 288)

Note globale
4,8
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 10 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
10 mars 2023

tried multiple times to get it to connect with my shopify and it wont which is causing issues with stock as well as postage as right now I have to input addresses manually to my royal mail for business account and there is no way to contact them and get a response

Thehealthcarelearningplatform
Royaume-Uni
Environ 2 mois d’utilisation de l’application
30 mai 2023

I never use this app, but they give my money! I want my money back! Bad quality and supporting. NEVER use this app

Janefled
Allemagne
Environ un mois d’utilisation de l’application
27 octobre 2022

La synchronisation s'est juste arreté. Je n'arrive plus à ouvrir l'plication tiktok sur mon compte shopify. Le problème n'est pas identifié. Je ne sais pas quoi faire.

Innovations
France
Environ un mois d’utilisation de l’application
TikTok Inc. a répondu 28 octobre 2022

Nous sommes désolés d'apprendre votre expérience ! Nous pouvons t'aider. Veuillez soumettre une catégorie d'incident : https://rb.gy/kz3s3b

23 janvier 2023

I didn't even create any campaigns. All i did was install the app and it got suspended.

Your advertising account has been suspended. Accounts can be suspended for one or more of the following reasons:

- We received a report or complaint on your account from users or other channels.
- There are problems with the creatives, qualifications or services provided by the ads.
- There are malicious behaviors or intent suspected during ad creation.
- If the advertisers tamper with the landing page after the ads starts to deliver.
- If your credit card has an abnormal charge on your account.
- If your account has a long outstanding balance that has not been paid or your payment fails.

Children Cloth Shop
Canada
Environ un mois d’utilisation de l’application
6 mai 2021

Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.

M1インソール公式サイト
Japon
Environ un mois d’utilisation de l’application
TikTok Inc. a répondu 18 mai 2021

We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at merchant-support@bytedance.com and we can go from there. Hope to talk to you soon.

5 octobre 2022

Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.

StreamZ (UK)
Royaume-Uni
Environ un mois d’utilisation de l’application
TikTok Inc. a répondu 11 octobre 2022

Apologies for your poor experience! We're investigating the credit concern and will reach out to you directly via email. Thank you.

18 juin 2021

Just deleting , This is not for small business owners like us , Horrible customer service . better not to waste time on this

Giftaddons
Royaume-Uni
29 jours d’utilisation de l’application
TikTok Inc. a répondu 21 juin 2021

We appreciate your review, and we're sorry to hear about your experience. We value our small business clients, and we'd like to try to help if we can. Please reach out through our contact form here and our team will reach out to assist you: https://www.tiktok.com/business/en-US/contact

Modifié le 5 avril 2022

FINGER WEG!! Reinste Abzocke. Jetzt musste ich tiktok extra nochmal installieren um eine rezension zu schreiben. Hatte sie schon deinstalliert....aber naja...
Erst eine Kaution bezahlt von 10€...gut kann man mal machen..hab ich auch wieder bekommen..wäre ja auch kein problem gewesen...aber dann...hatte in 2 Tagen als ich meine werbung geschaltet hatte, 42 Besucher.. gestern haben die schon 2 mal geld von meinem Konto abgebucht und heute!?!!... 3 mal haben die ernsthaft 3,57 von meinem Konto abgebucht und 1 mal noch 11,57....alles an einem tag wohlgemerkt...wie gesagt: 42 Klicks auf meiner Seite....so nachdem ich das nun losgeworden bin und hoffentlich den einen oder anderen warnen konnte, schnell wieder deinstallieren, weil man nur eine rezension schreiben darf, wenn man tiktok direkt installiert hat und in den letzten 45 tagen deinstalliert hat....also: FINGER WEG!!!!!!!!

JaMa-mode
Allemagne
27 jours d’utilisation de l’application
9 mars 2023

"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned.
No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.

SEOBEAN®
États-Unis
25 jours d’utilisation de l’application
29 avril 2023

yayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy yyyyyyyyyyyyyyyyyyyyyyyyyyyy

FightDoge
Royaume-Uni
22 jours d’utilisation de l’application