TikTok , 리뷰 16,094개

STAY AWAY FROM THIS APP -

We installed this app and got all our products mapped to TIKTOK seller center. Once our products were mapped we kept on getting trademark violation alerts. So we raised a ticket with Tiktok Seller Center support. Who then took us through completing all trademark application forms which all failed as we are a small business and buy all our beauty products from independent wholesaler in the UK. Tiktok support then asked if we could send them all our invoices and also a list of brands that we stock and they will get us proof of purchase seller rights. After providing all this information they Tiktok support came back to us after 2 weeks and said unfortunately they cant give us proof of purchase designation as we dont meet the requirements.

We asked for a complaint to be raised as we raised this issue with them in December 2023 and they took 3 months to come back to us. All the while Tiktok was happy to take commission of our sales.

We try to raise a complaint but the Tiktok seller center bots came back with that they dont have a complaints process. We lost soo much money as we were paying a 3rd party to sync our website products with Tiktok shop.

Please stay away as Tiktok only help big business they are not interested in small businesses like us. Their support lacks knowledge and enthusiasm, personally we think they deploy customer support bots and dont have real people answering user concerns.

Such a waste of time, we will never use Tiktok again and nor will we be advertising on Tiktok.

TikTok is very best sells marketing. It help small business very good.

It was an easy experience for the second time around. but they suspended my ads account due to inactivity which I understand but also, I feel like they shouldn't do that due to small businesses trying to figure out everything by themselves. That's the only reason why I put this aside for awhile because I was confused with everything but hopefully this time around I understand it better.

What can I say; button presses and you are ready to go on setup.
The only issue that would come up is the signing in with the TikTok profile itself, so make sure your Company account is within your purview.

It was very easy to setup an advertisement and start advertising. Recommend to anyone looking to advertise on TikTok.

A little difficult to navigate. Lots of information at once so there was a lot to read through. Not so user friendly.

So far so good I'm still learning, how to navigate my images from shopify to my TikTok seller page.

Getting started was easy and done in a few clicks.

It was very fast and easy to set up.I really liked it.TikTok is incredible,they autogenerated a campaign for one of my products that they know would create conversion. Thank you TikTok

Food Business - Spent hours trying to sync my products from shopify to tiktok shop but it wont accept them unless I add an ingredients list. Happy to do this but the box available wont allow me to add more than 1 ingredient so tried to get help on this and cant even raise a ticket for support because it just crashes each time. sent 3 emails asking for help had no response awful