TikTok

The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now.
I reached out for help using support to sort it and after 5 days still no reply!
The app doesn’t work and the support aren’t bothered!

I would like to give your poor instruction A VERY BIG ZERO. Verifying My ID took days to be completed. it gave me anxiety and I was very stressed out. It has nothing to do with my intelligence as much as it has everything to do with your POOR INSTRUCTIONS. You should be clear about verification should happen with both a mobile and laptop, not one or another. Please try to give CLEAR INSTRUCTIONS, PREFERABLY STEP BY STEP INSTUCTIONS to avoid anxiety which is unnecessary. Thank you.

Wenn ich null Sterne vergeben könnte, würde ich auch null geben.
Die Synchronisierung funktioniert nur selten.
Weder die Sendungsnummern, noch die regelmäßige Synchronisierung einzelner Produkte funktioniert.

Der Support meldet sich nicht zurück. Es ist eine reine Katastrophe.
Die TikTok App liefert auch bei TikTok Bestellungen nur die Lieferadresse und keine Rechnungsadresse, wodurch alle, die mit Lexware arbeiten Rechnungen ohne Umsatzsteuer ausgestellt bekommen.

Das QM für die TikTok App hat vollkommen versagt.

Dopo aver disinstallato sotto consiglio dell'assistenza Tiktok, e reinstallato, l'applicazione va in errore su tutto! Da 1 settimana che il problema non si risolve, nonostante i ticket e la gestione dei loro esperti.

Tiktok cancelled all the orders and refunded the money to the buyers even though it was fulfilled via Shopify. I got a violation and they deactivated my account. After several tries of submitting appeal with clear evidence and talking to their agent, they decided to create a ticket for me. But then, after few days, everything was erased; all past orders, appeals, evidence, everything. Like it is a new store. It is very sketchy that they can just do that and also not return the money. I absorbed all the loses and it is frustrating for a small business.

Leider erhalte ich ohne HRA Nummer kein Verifizierung. In DE ist das aber kein MUSS! Dann sind noch andere Fehlermeldungen. Eine Katastrophe! Noch nie habe ich eine Bewertung geschrieben, aber das macht mich so richtig sauer.

No syncing, using wrong language in wrong markets, unclear setup, contradicting guides and workflow, and what the apps says is actually not similar that what is said on the tiktok seller centre itself. It's a complete nightmare to setup, to try to fix anything. I've been busy with it for a week, with random errors and syncing problems showing up. Information in the shopify app does not seem to communicate with tiktok seller centre at all. A billion dollar company serving this kind of crap is just an insult.

App broken after May 21 update — cannot complete setup

The app has been completely unusable since today (21 May 2026). Every time I open it, a JavaScript error appears:

"TypeError: Cannot set properties of undefined"

in file 67784.706843_2026-5-21.js

Reinstalling did not help — the same error loads every time. The app shows "not configured" and setup cannot be completed. This appears to be a bug introduced in today's deployment on TikTok's side. Please fix urgently.

As a small business owner, my experience selling on TikTok Shop has been nothing short of a nightmare.

A simple shipping adjustment automatically canceled 4 of my orders and fully refunded customers, even though every order had been shipped and delivered. I provided tracking and delivery confirmation as evidence, yet support responded with nothing but templated replies and policy deflections. I fully absorbed the losses as the seller.

To make matters worse, my legitimate licensed products were repeatedly flagged as counterfeit, while a quick browse of the platform reveals countless sellers listing items with no licensing rights whatsoever. The enforcement is selective and inconsistent.

After multiple escalations, it became clear that TikTok Shop's support system is designed to protect customers, which is understandable. Still, it offers virtually no meaningful protection for honest, good-faith sellers.

I have since removed all my products and closed my store. I would not recommend TikTok Shop to any small business owner until they invest in a seller support system that is fair, responsive, and consistent.

Intentar conectar mi cuenta de TikTok Business desde Shopify ha sido una experiencia completamente frustrante y mal diseñada.

Estoy intentando registrar una cuenta business y el proceso de verificación es un caos total. Me piden documentos, los subo correctamente, todo parece ir bien… y de repente el sistema me devuelve al inicio como si no hubiera hecho absolutamente nada.

Llevo más de dos meses repitiendo exactamente el mismo proceso, en más de cinco intentos, siempre con el mismo resultado. Es un bucle sin sentido que solo hace perder tiempo.

Lo peor no es solo el error, sino la falta total de soporte. Nadie te explica qué está fallando, no hay seguimiento del caso y no existe una solución clara. Te dejan completamente solo frente a un sistema que simplemente no funciona.

Es inaceptable que plataformas como TikTok tenga una integración tan mal ejecutada para algo tan básico como crear una cuenta business.

Si este es el nivel de experiencia para empezar, sinceramente hace cuestionar seriamente seguir usando estas herramientas.