TikTok

I am having a lot of product sync issues and cannot get support from tiktok. When listing new products on shopify they will not compile to the sync list and there is no sync new products tab like there is in the help videos.

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping.

I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.

It was a terrible experience. I never got the issue to set up Tiktok on my store resolved. I would not recommend using Tiktok.

I have problem with linking accounts and syncing from 4 months. Wrote several emails, the from for submitting and report issue also doesn't work. Absolutely annoying!

I have been attempting connect my TikTok shop for more than a month. The directions and guidance is contradicting. The seller module is not user friendly. I'm going to end up taking my shop elsewhere because I'm unable to upload products, get a business verification or connect the correct account. I wanted to give zero starts but I was forced to give one star against my will.

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

Issues with Trackind Code Sync and Sync from Orders.. my Tickets are since 5 Days open and no solution.

There is practically no assistance with this app as it is not allowing me to connect to my TikTok shop, and the connectivity errors are just too great.

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.