TikTok , 17.016 recensies

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 10% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
Bewerkt 14 december 2022

There are some BIG limitations of this app.

Firstly (and most importantly), you can only link one Shopify Shop to an Ad Account - which causes big headaches if you've got multiple stores (for example, one per country). By contrast, Meta lets you connect multiple Stores to a catalogue and select which markets they are for; which is a far superior solution than having to make lots of catalogues and ad accounts.

Secondly, there is no longer any support for TikTok Shop (i.e. users being able to buy directly inside the TikTok app). This integration was the only way that TTS made sense as a proposition, otherwise it's an incredibly manual and slow process and as a result it's not worth enabling. Again, this is a feature that Meta's Shopify app offers.

Lastly, TikTok doesn't support Supplementary Feeds - so if you wanted to add any additional information (custom labels, alt images etc) then it all has to be directly added to your Shopify - as you won't be able to add any further info within TikTok. This is a feature that, once again, Meta (and Google) offer in their integrations.

Hopefully they address these issues in the future, but in the meantime the app needs a lot of work to bring it into parity with their competitors.

Sculpd
Verenigd Koninkrijk
Bijna 2 jaar gebruiken de app
Bewerkt 31 maart 2023

Es wird ständig Geld von meinem PayPal abgebucht, ich komme nicht mehr in mein account rein. ich habe das jetzt gelöscht und hoffe es wird kein Geld mehr abgebucht.

Designlounge
Duitsland
Meer dan een jaar gebruiken de app
Bewerkt 20 oktober 2022

To be honest, I am not very pleased with this app and tiktok overall ad account review process. See below for Ad Account ID that are currently impacted. I am hoping tiktok can review these ad accounts thoroughly and resolve it as I have been following up for almost 1 week now without a resolution. ID: 7057565626537082882
ID: 7067601725112303618 Hoping someone senior can look into this and help me fix it.

Humiii
Canada
Ongeveer een jaar gebruiken de app
14 november 2022

Getting error when installing. {"msg": "success", "code": 0, "data": "AUTH_FAILED", "extra": {}}. Could someone look at this and let me know.

Compression Socks
Canada
11 maanden gebruiken de app
TikTok Inc. heeft geantwoord 15 november 2022

We apologize for the issues you have encountered while installing our app.
Unfortunately, we experienced a technical problem resulting in the failure to install the app. The issue has since been resolved and we would like to invite you to come back to the app store to install our TikTok app. We are looking forward to seeing you in the future!

15 oktober 2022

non è facile da utilizzare, ho speso tanti soldi ma senza nessun risultato, non ho chiuso nemmeno una vendita. e nessun supporto in italiano che può aiutarmi.

adorabilejewels
Zwitserland
6 maanden gebruiken de app
TikTok Inc. heeft geantwoord 17 oktober 2022

Thank you for reaching out. Our support team would be happy to help you in Italian. Please submit a ticket here: https://bit.ly/3yMSakJ

9 mei 2021

more expensive than FB at 20 bucks a day and you don't get target audiences. app couldn't be found on my Shopify app page. traffic I got was minimal. very difficult to find app to stop the ad.

The Ultimate Shower
Verenigde Staten
6 maanden gebruiken de app
11 mei 2022

Mi Tienda es en Espanol, pero esta localizada en Estados unidos y me dice que no puede configurar la tienda y no veo ninguna solucion, porque todo esta correcto

SHELO NABEL USA
Verenigde Staten
4 maanden gebruiken de app
30 januari 2023

not certain yet. Trying to figure all of this out currently. Send help and better instructions. thanks

level333
Verenigde Staten
4 maanden gebruiken de app
26 september 2021

Won't let me connect to my business profile I created in the app. I don't need a separate one for Shopify???

Rogue Rider Industries
Verenigde Staten
3 maanden gebruiken de app
TikTok Inc. heeft geantwoord 4 oktober 2021

Hi there — we're sorry for any confusion! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393

If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact

29 juli 2022

Difficult to use. £200 free ad credit was being emailed but have yet to implement. Customer service difficult, creating ads difficult and kept failing too. Overall this is not a pleasant interface to work with and even submitting a support ticket was harder than it should be.

Boardhoarders
Verenigd Koninkrijk
24 dagen gebruiken de app