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Horrible support team! We try to pay our bills but we cannot make payment because of the TikTok payment gateway. It's been more than a month but no one helped us to pay the bill! Why it is so hard to pay a bill!!!
We appreciate your review and are very sorry to hear about your experience. We'd like to try to help if we can. Please email us at merchant-support@bytedance.com and we can go from there. Hope to talk to you soon.
They continued to charge me and I didn't set up the adds.
TikTok attempts to persuade you to enroll in their marketing sales campaigns by guaranteeing you coupons and free shipping that you can use and will be credited for. However, this is a false claim. They do not provide any reimbursement for these offers, and they also keep your funds for a period of 2-3 weeks.
Not even worth the time and headache to sell on TikTok.
zero help, doesnt work
Having a very difficult time connecting TikTok shop with Shopify. When I click the option to get support, I will not submit.
Hard to use, configured finished but no pixel installed for shopify store. Please fix this issue ASAP.
We're sorry to hear you're running into issues with setting-up your TikTok Pixel! It looks like you are all set, but if not, please submit a support ticket here with any screenshots from your Shopify account: https://bit.ly/3PUeeQD
honestly the setup of this is so frustrating. The synching makes no sense. products show pending in Shopify and on tiktok show approved. the two dont work well together. im a very tech savvy person. I have now had to hire someone and even they're confused...
My account was deactivated by tik tok for policy violations which is ludicrous seeing I have contacted shopify and Tik more than once about getting help to connect my account. My shopify account is not even connected and they deactivated my account for a potentially risky seller. It's interesting since I wasn't even able to load 1 product. Wow pretty discussting Tik Tok has never once sent me any message from customer support in helping with this and it has been at least 3 weeks since I started this time-consuming trip.
tiktok is not allowing me to sign in
Watch for Data Loss in New Version!!
We have been using this app for the ads pixel integration, but upgraded to use the new Tiktok shops functionality after being prompted by Tiktok.
We were using Silk before for Tiktok shops, and I encourage you to continue to use Silk. This integration will wipe your Tiktok shop of all listings and then most listings will have some sort of error, but none of the links work for you to fix it. We've had a ticket open with Tiktok for about a week and nobody seems to have any idea how to fix it, meanwhile our Tiktok shop has been decimated.