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Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work
2. there is no support from Tik Tok
3. there is no support from Shopify
We're sorry to hear you're running into issues with your TikTok campaigns. We are committed to getting you answers to this question. Please submit a support ticket here: https://bit.ly/3PUeeQD
If I could give this less than one star, I would. Totally useless and does not do what it says it will without jumping through invisible hoops. What a disappointment. Don't waste your time with this app.
I don't like your racist policies.
Bugs in the set up process has made the TikTok shop completely unusable for my store. TikTok help center, support, and support tickets have not been helpful or responsive.
very hard to synchronize the inventory. We had tried many times with different options and no luck.
Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult
Hi there — we're sorry to hear you're having trouble posting! To reach our support team, please submit a ticket here with more information so we can look into the issue you're experiencing: https://bit.ly/3jSJ3aI
Our Business Learning Center also has a great list of resources, tutorials, and courses that can help you get started: https://bit.ly/bizlearning
this is only for marketing and won't let me add my tiktok shop so I can't manage my orders in one place.
I have been trying to connect to my account for weeks. Just says network error. I have TT for business all set up but no matter what I do, I cant log in through Shopify
We're so sorry to hear you're running into issues with connecting your TikTok account! We're committed to getting you answers to this question. Please submit a support ticket here with any screenshots from your Shopify account: https://bit.ly/3PUeeQD
Getting the following error when I logged in a couple of days ago. "Your ad account has been frozen. Please try another account." Been advertising the same brand on facebook, pinterest, google, snapchat with absolutely no issue.
We're sorry to hear about your experience! We will temporarily "freeze" catalogs if your catalog is inactive and has no advertising activity associated with it in the last 28 days: https://bit.ly/3WQ16jy
You can get your catalog re-activated easily! Please reach out to our team for additional support (https://bit.ly/3PUeeQD) or check-out the instructions in the help-center article linked above.
I installed tiktok and it is so confusing, I spend $200 and I can't even see my ads, it gives me error message on my shopify that my account is not connected after spending money. The worst platform
Thanks for reaching out, and we're sorry to hear about your experience. We started investigating this for you and can use more information. Can you please submit a ticket here so we can help you? https://bit.ly/3CpunpO