Avaliações (25.307)

Classificação geral
4,8
Número por nível de avaliação
  • 87% das avaliações são de 5 estrelas
  • 10% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
11 de abril de 2024

I don't like your racist policies.

Home Goods Near Me
Reino Unido
Aproximadamente 1 hora usando o app
15 de fevereiro de 2024

très mal expliqué beaucoup de paiements successifs injustifiés aucune visibilité des campagnes

Yasmeen Luxe
França
Aproximadamente 1 mês usando o app
Data de edição: 19 de novembro de 2020

SO THE AD WAS REJECTED! Here is the reason why: "E-commerce ads must display valid information on the landing pages. The information required by local law includes, but is not limited to the advertiser's contact details, company name, company address, business license, local currency price display, terms & conditions, shipping info, privacy policy, returns policy, and refund policy. " SOO IF YOU SCROLL DOWN TO THE LANDING PAGE the links to all that they are asking for EXIST...so what did I do... I went and clicked their HELP area to find a CONTACT US for TIkTOK...DOES NOT EXIST on their help page.

lexinoelbeauty.com
Estados Unidos
Mais de 3 anos usando o app
TikTok Inc. deixou uma resposta 2 de fevereiro de 2021

Thank you for your submitting your review. We are so sorry about the inconvenience. Please email us at merchant-support@bytedance.com and we'll see how we can help. Hope to talk to you soon!

Data de edição: 5 de outubro de 2022

** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original)
I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company

Sock Panda
Estados Unidos
Mais de 2 anos usando o app
Data de edição: 6 de setembro de 2022

We have been able to advertise on every platform including pinterest, facebook, google, bing. When I tried to launch a campaign for a new product launch. I got an error message. This account has been suspended and its ads have been stopped. Following is the message I got.
TikTok Ads Support
2022-09-03 11:30:22
Dear valued client, We regret to inform you that your account has been suspended due to suspicious or unusual activity, we are unable to reopen it. - TikTok For Business

Smilie Beanie
Canadá
Mais de 2 anos usando o app
TikTok Inc. deixou uma resposta 6 de setembro de 2022

We're sorry to hear you're running into issues with your account — our team is here to help! Please submit a support ticket so that our team can review your account: https://bit.ly/3cZlRqD

10 de novembro de 2022

I do not recommend TikTok being part of your q4 strategy, highly unreliable. See error message I received.
Your ad account has been frozen. Please try again.

In Style Sandals
Canadá
Mais de 2 anos usando o app
TikTok Inc. deixou uma resposta 10 de novembro de 2022

Hi there, thank you for your feedback. We will temporarily "freeze" catalogs if
your catalog is inactive and has no advertising activity associated with it in the last 28 days: https://bit.ly/3WQ16jy

The good news is that you can get your catalog re-activated easily! Please reach out to our team for additional support (https://bit.ly/3PUeeQD) or check-out the instructions in the help-center article linked above.

18 de outubro de 2022

My account got suspended for Prohibited Industry. This is a kid's toy website and I have been selling toys for over 2 years without any issues.

Smart Dancing Cactus
Canadá
Mais de 2 anos usando o app
TikTok Inc. deixou uma resposta 19 de outubro de 2022

Hi there, thanks for reaching out! We'd love to help. Please submit a support ticket here, so that we can review your account: https://bit.ly/3cZlRqD

2 de setembro de 2021

This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.

Trend4us
Estados Unidos
Mais de 2 anos usando o app
TikTok Inc. deixou uma resposta 2 de setembro de 2021

Thanks for sharing your feedback, and we're sorry to hear you're not seeing the targeting options you're looking for. This article may be helpful in breaking down the targeting options available on our platform: https://ads.tiktok.com/help/article?aid=9600

If you'd like to speak with our team directly to learn about your advertising options, feel free to reach out here: https://bit.ly/contactTT4B

Data de edição: 28 de outubro de 2023

I have tried to run Tik Tok Shop and there was a bug related to warehouse location, requesting us to change addresses, I have done it and in the middle our account was disabled because of "suspicious activities", we are running business on several other marketplaces without any problem. We have provided the information that was requested by email, and our appeal was denied, we have 15 days to provide more information, we have provided exactly what Tik Tok requested. Can someone assist us?

Yūjin
Estados Unidos
Aproximadamente 2 anos usando o app
TikTok Inc. deixou uma resposta 7 de março de 2022

Hi there — thanks for sharing your review, and we're sorry to hear that you've been unable to register for Ads Manager! If you're still running into this issue, please submit a support request here so our team can help you get up and running: https://ads.tiktok.com/i18n/feedback

15 de julho de 2022

Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work
2. there is no support from Tik Tok
3. there is no support from Shopify

Little Zen One
Canadá
Aproximadamente 2 anos usando o app
TikTok Inc. deixou uma resposta 1 de agosto de 2022

We're sorry to hear you're running into issues with your TikTok campaigns. We are committed to getting you answers to this question. Please submit a support ticket here: https://bit.ly/3PUeeQD