TikTok , 16.772 avaliações

I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product.

I'll have to wait until they come out with more granular features before I can comfortably switch to it.

My TikTok shop was closed with no notice and no ability to correct a problem. There were no issues with customer service and deliveries. The explanation given was a violation with only an assigned number and no explanation of the assigned number. Several orders were in transit and TikTok suspended all payments. Meaning.....THEY KEPT ALL OF THE FUNDS THAT WERE DUE TO BE PAID FOR THE PRODUCTS TO MY STORE. CUSTOMERS PAID FOR THE PRODUCTS. THE PRODUCTS WERE DELIVERED AND TIKTOK KEPT THE FUNDS.

I recently initiated two TikTok ads with a budget of $30 each on my new Shopify account. However, I've noticed unauthorized charges on my credit card with differing invoices. This situation is unacceptable and raises ethical concerns. I kindly request a refund for all fees except the approved $60 total.
The ads, aimed at testing two products with a $30 budget each, have concluded. But the charges keeps coming for no reason.

Unbelievably bad. Product sales channels are ignored; it takes hours to map products to categories because they must be done individually. Just an absolutely poor app that isn't worth the time or the effort of setting up.

TikTok attempts to persuade you to enroll in their marketing sales campaigns by guaranteeing you coupons and free shipping that you can use and will be credited for. However, this is a false claim. They do not provide any reimbursement for these offers, and they also keep your funds for a period of 2-3 weeks.
Not even worth the time and headache to sell on TikTok.

Account suspended. Unable to appeal. Unable to submit correct documents. hours wasted with support with no solution.

They gonna took your money from your bank account without any reason

Gave me the option to upload Credit for my ad account during setup while its pending approval....... took my money then denied my account. no email , no reason Nothing SCAM!

horrible work flow in putting on new products

I don't even know where to begin with the number of issues trying to connect my shopify store to tiktok.

This app is wonderful if you want to spend several weeks trying to get integrated only to come out of it with a permanent & automatic TikTok Shop closure due to "Shop Compliance Incorrect Registration Information - Shop Closure". Attaching your EIN paperwork from the IRS apparently is not enough and they offer no proactive support when this will happen to you.

I get that it must be this way due to them trying to avoid fraud cases maybe? but it is a rather complicated set up and I am sure I am not the only store that is simply missing some setting somewhere that would be an easy thing to fix with a little assistance.

I am sure I could fix this shop violation easily as I am in fact a valid business with the proper paperwork and not a fraudster, but honestly this onboarding experience has taught me that this is not a selling partnership I want to pursue and I will stick to just marketing on TikTok which is an actual good experience. I think its just the shop experience itself to be honest and I also can only imagine the type of issues they had early on where these types of hurdles needed to be put in place.